Membership & Marketing Assistant
Membership & Marketing Assistant
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Job Description
Job Details
Description
Marketing/Membership Assistant
POSITION DESCRIPTION
POSITION/TITLE: Marketing/Membership Assistant
ROLE TYPE: Part Time non-exempt
WORK WEEK/HOURS: Shifts as assigned
REPORTS TO: Marketing Membership Manager
About YWCA Greater Newburyport
As one of the oldest non-profit community organizations in the area the YWCA Greater Newburyport has been providing safe affordable and supportive childcare and youth development housing and wellness opportunities.
About the Role
Join our dynamic team at the YWCA Greater Newburyport and make a difference in our community! As a Marketing Membership team member you will have the opportunity to play a key role in recruiting and retaining members for our wellness aquatics child care and school age child care programs. You will serve as the primary point of contact for potential members introducing them to all of the programs and services we offer. Working closely with our Marketing Membership Manager you will have the opportunity to design and implement strategies that will help us reach even more members of the community. This is a unique opportunity to make a real impact and help us continue to serve our mission of empowering women and their families. We cant wait to see what you can accomplish in this role!
What you will do:
Customer Service
- Promote the values and mission of the YWCA in all interactions with children parents and staff.
- Welcome and assist guests with impeccable service upon their arrival and departure
- Maintain professional pleasant appearance and overall clean work environment at all times
- Acquire knowledge of all YWCA products services and programs
- Serve as an informational resource to potential and current members on all YWCA membership and program options
- Answer incoming calls in a timely manner and make outgoing calls as needed
- Resolve or refer all member problems and concerns
- Efficiently document member questions concerns or suggestions and ensure follow-up in a timely and professional manner
- Sale of all YWCA products including merchandise
- General office duties as requested by the senior leadership team
Membership
- Manage all aspects of enrollment process for membership wellness plans swim lessons session based programs afterschool and all other YWCA programs.
- Maintain information accurately in the database
Marketing
- Serve as representative for YWCA and our programs at various events
- Distribute marketing materials
- Assist with fundraising events
Fiscal
- Follow our fiscal policies and procedures
- Maintain an accurate cash draw
- Close out the cash draw at the end of each shift
- Process all transactions in a timely and accurate manner
Who you are:
- You have 2 years of previous customer service or direct sales experience
- You have computer experience and knowledge of databases MS Word MS Excel
- CPR and First Aid preferred and required within 3 months of employment
Our Benefits:
We may be a non-profit but we reward our talented team well!
Our Part-time team members working over 30 hours/week receive benefits consisting of:
- Competitive hourly rate
- Paid vacation and sick time
- Health and Dental insurance contributions
- Pension Plan
Our Full-time team members (working 40 hours/week) receive an attractive benefits package consisting of:
- Competitive salary
- Paid vacation and sick time
- Health and Dental insurance contributions
- Pension Plan
- Life Insurance
- Short- and long-term disability insurance
Apply for this role:
Please send your resume to our Aquatics Director Diane Sagaser at:
OR submit an employment application by following this link:
YWCA Greater Newburyport Employment Application Form
We are committed to equal employment opportunity regardless of race color ancestry religion sex gender gender identity or expression national origin sexual orientation age citizenship marital status disability or Veteran status. We value diversity equity and inclusion and we encourage candidates from historically underrepresented groups to apply.
Employment Type
Part-Time
