IT Field Support (Aveiro)
IT Field Support (Aveiro)
Posted on :
11-07-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a professional to join our Field Support IT team with a strong user-oriented mindset quick response capabilities and a passion for dynamic environments. If you have experience in on-site technical support and are looking for a new challenge this opportunity is for you!
Main Responsibilities:
- Provide Level 1 and 2 technical support to users via phone remote access or on-site assistance depending on the nature of the issue
- Escalate incidents to other support teams when necessary
- Ensure operational quality and deliver technical support through diagnosis resolution and repair of software and hardware issues
- Periodically report the status of incidents
- Ensure all incoming calls are answered and handled appropriately
- Use the ServiceNow (SNOW) tool and ITIL methodologies to log and follow up on incidents (user profile workstation issue description scope etc.)
- Management of stock and equipment
Qualifications :
- Proven experience of 2 to 3 years in technical support roles both remote and on-site
- Strong knowledge of Windows operating systems (Workstation and Server)
- Solid experience in hardware troubleshooting and repair
- In-depth understanding of TCP/IP networks including configuration and diagnostics
- Proficiency in administering Office 365 tools such as SharePoint Yammer Teams and OneNote
- Practical knowledge of ITIL and/or Agile methodologies
- Ability to independently diagnose and resolve incidents efficiently
- Familiarity with incident management tools such as ServiceNow
- High capacity for learning adaptability and resilience in demanding environments
- Attention to detail results-oriented mindset and strong team spirit
- Fluency in English both spoken and written
- Knowledge of French and Spanish is a plus and considered an advantage
Informao adicional :
- Availability for daily travel
- Willingness to work occasionally outside regular hours (on-call and maintenance)
- Work regime: On-site
- Location: Cacia Aveiro
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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