Developer Advocate, Developer Solutions and Engineering Team

Do you want to help build the worlds greatest Developer Advocacy team Amazon is seeking a dynamic problem solver who will be responsible for all aspects of supporting developer accounts for the Amazon Appstore. In this role you will be a part of a team of exceptionally driven customer-obsessed specialists who strive to provide best-in-class support to a growing international community of developers. You will work directly with developers resolve queries recommend best actions analyze trends and drive solutions that meet and exceed developer needs. As a Developer Advocate you will interact with both external developers and internal teams via multiple communication channels to drive solutions to meet developer needs.

Key job responsibilities
- Work with external developers to understand how they interact with the Amazon Appstore.
- Dig into the details of a system or process to address customer problems
- Provide valuable feedback to business and development teams to help shape tools processes and systems related to the developer journey
- Identify patterns and trends within inbound contact activity across developers and conduct deep dive analysis in order to provide concise verbal and written reports to leadership.
- Propose and drive innovative solutions and projects to improve the developer experience and support
- Collaborate with teammates and colleagues to establish yourself as a subject matter expert in developer-related topics
- Contribute to refining nebulous program service and/or feature launches into defined and scalable goals
- Summarize technical customer issues into notes that are readable by non-technical stakeholders (you can paraphrase a complex issue while writing for comprehension)


A day in the life
As a Developer Advocate you will work directly with developers handling incoming queries and dig into details to analyze and resolve issues. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. Youll toggle between a broad range of technological productivity and work-flow management tools including SharePoint MS Excel MS Word and databases.
If you are someone who is excited to learn new technologies and help customers succeed have a successful track record of responding to/resolving customer issues through written communication and thrive on working in a fast paced support environment come join our team.

About the team
Content Apps and Partner Engagement (CAPE) Developer Support & Engineering (DSE) team provides account-related business technical and operational support to the worldwide external developer community submitting their apps across devices and platforms to Amazon through two channels (contact-us and forums) in three languages (English Chinese and Japanese). The team works with multiple cross-functional teams internally providing the voice of the developer community and helping drive solutions to improve developer experience.

- Bachelors degree in management business administration economics engineering marketing
- 3 years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
- Experience analyzing data and best practices to assess performance drivers
- Excellent written and verbal communication skills with the ability to present information in a clear and concise manner

- Experience in technical support preferably with problem ticketing incident management and/or issue escalation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47500/year in our lowest geographic market up to $100700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.