Operations Management Professional

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a Successful Operations Management Professional do at Fiserv

As an Operations Management Professional for Fiserv you will serve as the primary liaison for First Data Merchant Services with Total Systems (TSYS). This role requires you to manage escalations oversee daily operations and coordinate support for third-party projects ensuring high levels of customer satisfaction for both internal and external partners.

What you will do:

• Act as the primary liaison between First Data Merchant Services and TSYS managing escalations and ensuring effective solutions to maintain customer satisfaction.
• Oversee daily operations and performance of third-party relationships.
• Coordinate support for third-party projects and serve as a subject matter expert for both internal and external platforms.
• Lead teams to ensure projects are completed on time and within budget.
• Monitor third-party operations alerts review content edit as necessary and communicate relevant information to appropriate business channels.
• Track Service Level Agreements (SLAs) and provide regular updates on maintenance outages and announcements.
• Collaborate with internal business units such as Legal Settlement Operations Compliance IT and Fraud to support merchant processing on or converting from third-party platforms.
• Manage NACHA Network Management projects and monitor ACH reject reporting facilitating audits across all business units supporting ACH.
• Oversee annual ACH audits and risk assessments as well as management action plans and issues in Archer.
• Engage in Payments Acceptance calls for project updates and support all ACH and Wells Conversion projects.
• Leverage AI for automation of ACH reject notifications for clients.
• Collaborate with Account Managers (AMs) and Relationship Managers (RMs) to ensure timely communication and resolution of Company IDs Company Names ACH rejects and funding holds.
• Work closely with technical and business operations teams to evaluate issues and drive resolutions.
• Conduct regular check-ins with channels to co-manage weekly and monthly reporting ensuring timely resolution of large funds on hold prior to collections.
• Assist in researching and resolving ACH potential rule violations from ODFIs.
• Participate in external calls with networks or banks.
• Utilize C360 for research purposes to resolve client inquiries.
• Support business continuity plan (BCP) functions for the team.

What you will need to have:

• Bachelors degree in a relevant field or equivalent work experience.
• Proven experience in operations management or a related role preferably within financial services.
• Strong understanding of ACH processes and regulations.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills with the ability to manage multiple stakeholders.

What will be great to have:

• Experience with project management and ability to lead cross-functional teams.
• Proficiency in using data analytics tools and software such as C360.
• Familiarity with regulatory requirements related to ACH and financial transaction

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.