IMMEDIATE JOINER II Lead Associate - Collections II US Shift II Viman Nagar- Pune
IMMEDIATE JOINER II Lead Associate - Collections II US Shift II Viman Nagar- Pune
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Job Description
O2C Collection- Good understanding of Order to Cash cycle strong experience in customer collection working experience in GETPAID tool will be a plus
Functional knowledge: First point of contact for client engagement / escalation management.
Identify and work towards improvements projects resulting in process efficiencies
Collectors:
Voice calling
Dispute Management
Customers account Reconciliation Customer Query Resolution
Customer Account Management (Follow up on payment of open balances)
Update and maintain accurate records of collection activities
Refund process
Collection report
Query response (Customer / Collection manager / Credit controller)
Process improvement methodology: Has process improvement acumen.
Account Management:
Knows the counterparts at client side and maintains a supportive and professional relationship with them
Maintains a communication channel to report regular issues and highlight the exceptions
Customer Orientation:
Ability to understand client expectations and requirements
Strives to adhere and improve performance on SLAs and deliverables to customer including ownership of solution oriented effective communication of issues raised findings and proposed resolution
Ability to maintain relationships with relevant line manager or counterparts or Stakeholders
Customer Orientation:
Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly
Responds to any changes alterations customer requests and escalates as required
Solution oriented effective communication with customers on issues raised findings and proposed resolution.
Is mindful of customer feedback voice of customer - coordinates on action plans to address issues
Accountability:
Has complete clarity about expectations from self measurable of the same and own role; delivers upon these
Collaboration and Teamwork:
Understands and works towards the common goals of the organization rather than getting confined to own silo
Resolves conflicts at his or her level; escalates if required.
Displays good collaborative spirit
Does not resist change management
Addresses problems and finds solutions by working within and between WNS teams including consultation with and or escalation to other towers when required.
Analytical Thinking and Problem Solving:
Identifies anomalies errors and aberrations in output
dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions
Proposes and supports implementation of process improvements
Communication skills:
Participates actively in team meetings; articulates thoughts clearly
Listens with attention and builds own understanding
Demonstrates requisite verbal and written communication skills
SAP Mandatory
Qualifications :
B com M com MBA Finance
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
