drjobs Manager, Customer Service and Quality Assurance

Manager, Customer Service and Quality Assurance

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1 Vacancy
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Job Location drjobs

New Brunswick, NJ - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Posting Summary
Rutgers The State University of New Jersey is seeking a Manager of Customer Service and Quality Assurance for the Department of Transportation Services. The Manager of Customer Service & Quality Assurance is responsible for fostering the parking services relationships and providing optimal customer service to the entire Rutgers community. Among the key duties of this position are the following: Oversees all quality assurance efforts streaming from parking operations for the entire user community within Rutgers University (people who study work live visit) across the University campuses. Oversees all aspects of customer service outreach coordination of all issue resolution efforts and help desk operations for parking services and interacts within an official capacity with university community members to ensure the highest level of performance and service is provided. Responsible for monitoring customer service issues from expected quality assurance levels. Works closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success at Rutgers University Parking. Has direct supervisory responsibility over full-time staff.

Overview
The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2700 staff represented by 15 collective negotiations agreements and is responsible for institutional strategic initiatives and operations which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction facilities public safety and emergency operations environmental health and safety transportation housing and auxiliary/retail operations.

Preferred Qualifications
Related experience managing customer service helpdesk environment is preferred.


Required Experience:

Manager

Employment Type

Full-Time

Company Industry

About Company

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