Title Operations Manager | Chicago, IL

Title Forward a wholly-owned subsidiary of Redfin is a group of well-funded technology and real estate entrepreneurs. Our mission is simple. We want to modernize the multi-billion dollar title and settlement industry to deliver a seamless transparent and delightful experience to buyers and sellers and make our real estate and lending partners look like geniuses and rock stars in the process. We are putting together a team of innovative hungry and highly motivated professionals to blend technology and customer service with a dash of automation and good old know-how to build a new kind of national title agency.

As the Title Operations Manager (Market Manager) overseeing our Illinois closing operations you are responsible for growing and maintaining exceptional closing teams resulting in happy employees and delighted customers state-wide. You will also serve as the point-person for IL-specific expertise. You will report to the Director of Title Operations and will oversee a team of Closing Specialists Closing Advisors and Closers.

What youll do in this role:

• Manage your teams performance by using data and metrics to spot trends.Identify and address issues reinforce best practices and hold your team accountable to them.

• Utilize the Customer Satisfaction NPS Agent and Transaction Coordinator NPS and Survey results to get a pulse on customer satisfaction to drive exceptional customer service to Agents Clients and vendors on every file from start to finish.

• Monitor file counts by team attach rate goals to actuals and overall pipeline management on a regular basis to ensure you are driving positive behaviors in results.

• Work closely with Redfin Market Managers and the Sales & Marketing team to achieve growth rates and targets for your market by soliciting feedback and identifying opportunities for growth.

• Act as the subject-matter expert for Illinois issues. You will work cross-departmentally in providing title guidance to not only your team but other departments as needed. You will also serve as the primary contact for escalated market issues.

• Youll work alongside leadership to plan communicate and implement new team policies and procedures that will continue to allow Title Forward to scale.

• You will help scale your team by interviewing hiring training and retaining a team of top-performing title professionals.

• Grow and develop your team by providing regular 1:1s weekly team meetings on the job shadowing value-added check-ins and other training routine team responsibilities including weekly team meetings check-ins timecard approvals and time-off coverage weekly 1:1s with direct reports and performance management.

• Monitor compliance across files which includes regular auditing to problem-solve and course-correct as needed. Review key reports analyze data and make data-driven decisions for your state team.

• Work cross-departmentally to ensure tasks are handled in a timely manner recordings are completed and all files are completed and funded with no balances.

Who you are:

• A unique combination of organization and attention to detail: The overwhelming seems manageable you commit to looking for things that are out of place and you get more done in less time

• A Multi-Tasker: You are able to work with high-level multi-tasking skills and prioritize in a fast-paced constantly changing environment. You also have the ability to balance the workload to accommodate the demands of the job and exceed customer expectations

• Excellent communication skills: When communicating you hit the point from the get-go and deliver your message in a succinct manner

• Tech-savvy: Youre comfortable with technology and learn new programs quickly

• A fun caring and humble attitude: We all work hard but its important to have a good time look out for each other and pitch in wherever needed

What we are looking for:

• 3 years of experience in title industry leadership

• Experience with Qualia preferred but not required

• Familiar with all areas in the title process in IL from start to finish

What We Offer:

• An open entrepreneurial environment: New ideas are always welcome. We want to foster an environment of continuous improvement where everyone on the team contributes.

• Competitive compensation packages

• Generous benefits including paid vacation medical dental and vision insurance fully paid family leave and more

• Amazingly smart and fun teammates and a management team invested in your growth and success.

Title Forward is an Equal Opportunity Employer

The compensation information below is provided in compliance with all applicable disclosure requirements.

Base Pay Range: $85700.00 - 128200.00. Actual base pay will depend on varying circumstances including the position location individual qualifications market finances and other operational business needs. Compensation may also include bonuses and equity.

We offer a generous benefits package including flexible vacation that supports the importance of time away from work for rest and relaxation 12 paid holidays paid parental leave sick leave (accrued at 1 hour for every 30 hours worked) medical dental and vision insurance benefits flexible spending account health savings account life and disability insurance fertility benefits Employee Assistance Programs and 401(k) employer match.

Redfin is an equal opportunity employer committed to hiring a diverse workforce.

A diverse inclusive culture is vital to Redfins mission of making real estate better for people from all walks of life. Were proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.

Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression and any other characteristic protected by applicable federal state or local law. If you need accommodation in the application or recruitment process because of a disability or special need please contact

Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts including but not limited to the California San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.

Redfin accepts applications on an ongoing basis.