Customer Success Manager
Customer Success Manager
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Job Description
At AppsFlyer we believe every challenge is an invitation to innovate. Were looking for an Enterprise Customer Success Manager to help us shape the future of measurement.
In this role youll work with talented professionals across the globe within a culture that values curiosity collaboration and personal development. If youre ready to bring your skills to a global stage this is your chance to make an impact.
About the role:
As an Enterprise CSM youll serve as the trusted advisor to some of our most strategic customers across WEMENAT (UK Turkey Middle East). Youll own the relationship end-to-end helping clients navigate challenges adopt our products and grow their business through our platform.
What Youll Do
- Manage top-tier client accounts on all levels: technical business support and product
- Drive product adoption and growth by providing strategic guidance and hands-on support
- Share relevant product updates and content with clients to support their evolving goals
- Identify upsell opportunities and support customer retention strategies
- Deliver client trainings webinars and promote new features
- Serve as the voice of the customer relaying feedback to internal Product and R&D teams
- Partner with Sales and Marketing to drive regional expansion
What You Have
- Advanced proficiency in written and spoken English
- Minimum 3 years of experience as a Customer Success Manager in SaaS
- Strong digital marketing experience; app marketing is a big plus
- Analytical mindset with a technical background
- Strategic thinking with strong business development instincts
- Ability to thrive in a fast-paced dynamic environment
- Willingness to travel a few times a year for client visits or conferences
Bonus Points
- Introduced by an AppsFlyer team member
- Product management intuition
- Technical experience with SDKs APIs SQL and Mobile Measurement Partners
- Additional language skills
Why Join Us
AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well the Global Employee Exchange Program and fitness initiatives we empower our people to thrive physically mentally and professionally.
We offer:
- Stock options & competitive compensation
- Personal growth investment: negotiation presentation training LinkedIn Learning
- Private medical & dental insurance
- Flexible hours & remote-friendly options
- Weekly team lunches fresh snacks and active team events
- Support for your ideal work setup laptop phone standing desk
- Meaningful social impact initiatives via AppsFlyer Cares
At AppsFlyer were committed to building a diverse and inclusive workplace. Dont meet 100% of the qualifications If youre excited about this role and believe you have the skills to succeed we encourage you to apply.
As a Customer Obsessed company we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.
Oren Kaniel CEO
Required Experience:
Manager
Employment Type
Full Time
