Sales Performance Manager
Sales Performance Manager
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Job Description
Amplifon is the global leader in the hearing care retail industry. Since 1950 weve been changing the lives of millions of customers all around the world. And though we are a global company thats constantly growing we have a start-up approach and strive for innovation every day. We take pride in setting standards for our industry and constantly challenge and improve customer and employee experience.
More than 20000 professionals every day in a network of 9500 points of sales give back the joy of hearing feeling and living to thousands of people across the world.
To continue our growth story were currently seeking a Sales Performance Manager to join our Retail Excellence (REX) Team.
Purpose of the Role
The Sales Performance Manager is responsible for driving continuous improvement in the commercial performance of Amplifons store network in Spain. The role leads national Retail Excellence initiatives across commercial planning operational execution organisational development and data-driven decision-making. Acting as a key link between Commercial Marketing Training BI and IT this position fosters a high-performance customer-centric culture aligned with Amplifons global standards.
Key Responsibilities
Commercial Planning & Operational Execution
- Define and coordinate national commercial planning in collaboration with Sales Marketing.
- Ensure seamless execution across the full funnel (from appointment generation to conversion).
- Promote intelligent booking effective time allocation and omnichannel orchestration.
Target Setting & Incentives Management
- Define performance targets at store and channel level based on KPI analysis.
- Co-design together with HR sales incentive schemes and commercial promotions aligned with business priorities.
In-Store Operational Excellence
- Identify and implement process improvements and customer experience enhancements.
- Collaborate with BI and Finance to evolve the current store forecasting model.
- Champion the use of advanced analytics and performance dashboards.
People Excellence & Capability Development
- Partner with the Training team to define the skillset required for high-performing stores.
- Foster cultural transformation toward autonomy accountability and data-driven behavior in store teams.
Commercial Reporting & Data Governance
- Oversee systems related to commercial reporting budgeting forecasting and incentive calculation.
- Drive the adoption of IT platforms supporting retail perfomance tracking and benchmarking.
Candidate Profile
Education & Experience:
- Masters or bachelors degree in Business Administration Engineering Marketing or related field.
- Minimum 5 years of experience in commercial or marketing roles preferably in a retail or consumer-focused environment.
- Strong command of BI tools (Power BI SQL advanced Excel).
- High level of English proficiency (minimum B2/C1).
Key Competencies:
- Strategic thinking and strong result orientation.
- Cross-functional leadership and influencing skills.
- Excellent communication and presentation skills.
- Analytical mindset and data-driven decision-making.
- Innovation mindset and proactive problem solving.
- Strong customer and stakeholder orientation.
Required Experience:
Manager
Employment Type
Full-Time
