Business Analyst, ECRM Centre of Excellence
Business Analyst, ECRM Centre of Excellence
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What Youll Be Doing:
Enterprise Programs delivers on many of CIBCs largest programs. Our portfolio includes multi-year multi-Line of Business (LOB) projects and programs which often have a high level of complexity and risk. We do this with a talented team of professionals who are responsible for strategic analysis financial/quantitative reporting obtaining buy-in from senior leaders developing tactics and overseeing implementations. We operate in a fast-paced high performing team with a high degree of visibility among senior leaders across TI&I and with various partners across the bank. This role involves a broad skillset including work in Centre of Excellence (COE) strategy execution business analysis and business management with opportunities to learn within the role. You will be a member of the Enterprise Client Relationship Management (ECRM) COE which oversees the usage of Salesforce across CIBC. The successful candidate will assist in managing the end-to-end execution of our initiatives and oversee recurring reporting and ad hoc data management tasks.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 2-3 days per week on-site while other days will be remote.
How Youll Succeed:
Relationship Management: Develop and manage relationships with line of business contacts executives and other leaders across multiple CIBC LOBs providing leadership advisory and consultation for our partners. Youre able to leverage strong interpersonal skills to succeed in a small-team setting.
Communication Skills: Accurately convey the needs of the ECRM COE to partner LOBs via detailed communications. Prepare and present documentation to a Senior-level audience at Management and Executive Steering Committees and Value reviews with partner vendors. Capture and distribute Executive-level briefings with accuracy.
Business Management: You will support business management accountabilities including key activities such as reporting and tracking of monthly and quarterly metrics and oversight of governance activities.
Understanding and Documenting Requirements: Work closely with business and technology partners to gather business and technical requirements and facilitate solution design discussions to ensure needs are met. Create strong relationships lead discussions listen and ask the right questions to ensure solutions meet requirements.
Process Improvement: Recommend solutions to enhance processes eliminate risks and improve speed and quality. Perform problem determination and root cause analysis; identify bottlenecks and vulnerabilities of existing processes.
Analytics Leadership and Lead Execution: Lead key analytics and reporting activities related to enterprise-wide licensing management. You can make sense of big data by deriving insights from raw data and providing thought leadership for decision making. Develop and recommend actionable optimization opportunities for our business partners. Lead the analysis research narrative building and stakeholder communication required for the successful execution of initiatives.
Who You Are:
You demonstrate 3-5 years of experience in a Business Analysis or Business Management Project/Program Coordinator or Centre of Excellence role. It is an asset if you have prior experience working with CRM Platforms. Knowledge of Salesforce is a bonus.
Youre an effective communicator. You exhibit strong verbal and written communication and presentation skills. You have the ability to communicate effectively with management and team members across CIBC and are capable of leading meetings and facilitating decision making.
You give meaning to data. You are intellectually fearless enjoy investigating complex problems and making sense of information. Youre confident in your ability to communicate detailed information in an impactful way to your leadership team.
You understand that success is in the details. You notice things that others dont. Your analytical rigor and critical thinking skills help to inform your decision making.
You embrace and champion change. Youll continuously evolve your thinking and the way you work in order to deliver your best. You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define whats possible.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
#LI-TA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 14th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Business Analysis Communication Critical Thinking Data Analysis Leadership Program Management Project Management TeamworkRequired Experience:
IC
Employment Type
Full-Time
