Customer Solutions Manager , EDU & SLG
Customer Solutions Manager , EDU & SLG
Posted on :
11-07-2025
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1 Vacancy
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Job Description
Are you passionate about shaping the future of the State Local and Education space by paving the way for innovation through customer advocacy Do you have the program management and technical acumen to earn trust with project team members alike Are you a problem solver motivated to foster cloud adoption in alignment with your customers mission
Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our Worldwide Public Sector team to help customers realize sustained business value by accelerating their cloud transformation journey.
Key job responsibilities
Working with organizations in all stages of their cloud adoption Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization enablement and governance of their cloud transformation journey.
Value Realization: You identify and accelerate the customers realization of value throughout the cloud lifecycle through the adoption of AWS services AWS partner solutions AWS best practices and other.
Enablement: You help customers achieve organizational cloud readiness cloud fluency and cloud skills through skills guilds experience-based accelerators training partners and other.
Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.
A day in the life
Empowered by an inclusive environment work/life harmony and career advancement you are a member of a diverse global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day you will balance your time between directly engaging with customers partners internal AWS teams and services to help our customers on their journey in the AWS Cloud.
You will work across AWS to apply your technical business and program management expertise to solve some of the most complex and challenging technology problems for our customers.
Working backwards from the customer you may define opportunities that are strategic to the customers cloud journey including large-scale migrations data analytics digital transformation and innovation business agility and other.
You will interface with partner and cross-functional teams customer team members and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with and on behalf of your customer.
You create manage and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.
To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline you are expected to share best practice learnings into a reusable asset for internal re-use.
Seeking a candidate who is willing to pass the Certified Solution Architect Associate level within the first 6 months of employment.
This position may require 25% - 40% travel.
About the team
Diverse Experiences:
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture:
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth:
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
5 years of experience driving customer initiatives including 3 years of customer facing experience leveraging technology to deliver projects
Experience in IT project management and delivery and/or program-management
Technical breadth in AWS and/or cloud fundamentals
Bachelors degree or equivalent experience
Must pass the AWS Solutions Architect Associate certification within 3 months of joining
AWS certification(s) and/or other cloud provider certification(s)
1 years of experience implementing AWS/cloud services
PMP or project management related certification (SCRUM/Agile Princee2 PgMP Six Sigma SAFe etc.)
Effective communication skills (active-listening verbal written and presentation) including progress updates risk management execution planning metrics establishment / tracking presentations technical content public speaking and white papers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our Worldwide Public Sector team to help customers realize sustained business value by accelerating their cloud transformation journey.
Key job responsibilities
Working with organizations in all stages of their cloud adoption Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization enablement and governance of their cloud transformation journey.
Value Realization: You identify and accelerate the customers realization of value throughout the cloud lifecycle through the adoption of AWS services AWS partner solutions AWS best practices and other.
Enablement: You help customers achieve organizational cloud readiness cloud fluency and cloud skills through skills guilds experience-based accelerators training partners and other.
Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.
A day in the life
Empowered by an inclusive environment work/life harmony and career advancement you are a member of a diverse global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day you will balance your time between directly engaging with customers partners internal AWS teams and services to help our customers on their journey in the AWS Cloud.
You will work across AWS to apply your technical business and program management expertise to solve some of the most complex and challenging technology problems for our customers.
Working backwards from the customer you may define opportunities that are strategic to the customers cloud journey including large-scale migrations data analytics digital transformation and innovation business agility and other.
You will interface with partner and cross-functional teams customer team members and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with and on behalf of your customer.
You create manage and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.
To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline you are expected to share best practice learnings into a reusable asset for internal re-use.
Seeking a candidate who is willing to pass the Certified Solution Architect Associate level within the first 6 months of employment.
This position may require 25% - 40% travel.
About the team
Diverse Experiences:
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture:
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth:
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
5 years of experience driving customer initiatives including 3 years of customer facing experience leveraging technology to deliver projects
Experience in IT project management and delivery and/or program-management
Technical breadth in AWS and/or cloud fundamentals
Bachelors degree or equivalent experience
Must pass the AWS Solutions Architect Associate certification within 3 months of joining
AWS certification(s) and/or other cloud provider certification(s)
1 years of experience implementing AWS/cloud services
PMP or project management related certification (SCRUM/Agile Princee2 PgMP Six Sigma SAFe etc.)
Effective communication skills (active-listening verbal written and presentation) including progress updates risk management execution planning metrics establishment / tracking presentations technical content public speaking and white papers
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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