Receptionist/Workplace Ambassador
Receptionist/Workplace Ambassador
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
The Workplace Ambassador is responsible for managing the front of house and reception services. With a client centric approach to service excellence where guests feel welcomed ensuring a positive first and last impression for all visitors The Workplace Ambassador functions as a JLL professional who assists the FM team supporting the management of service delivery in their assigned front of house support the Workplace Ambassador must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.
Activities:
Customer Experience
Greet all visitors with a warm welcome creating a memorable experience.
Assist and direct visitors to the appropriate staff member maintaining security protocols at all times.
Take initiative to proactively address guest needs and answer questions.
Share knowledge of the office services spaces and amenities available to guests and help them feel welcomed and productive.
Escort visitors to meeting rooms as required
Receive direct and relay telephone email and other queries
Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standard of at all times
Facilities Administration
Track all visitors including vendors visiting employees and guests using client provided tool.
Coordinate security access cards for employees and vendors
Coordinate printing and issue of visitor badges.
Administration of parking spaces for visitors and employees
Arrange taxis for client staff and visitors as requested
Book onsite meeting rooms and hospitality as per client requests and according to site procedures
Assist with tracking employee on-boarding/off-boarding processes.
Monitor and maintain office and badge consumables in line within agreed stock levels
Site Operations
Conduct daily meeting room checks as required by Facilities Management
As required assist with incoming and outgoing mail enquiries according to the existing procedures
Assist in coordinating the repair and maintenance of office equipment including site inspections and Work Order creation
Monitor Work Orders created for assigned building following through to completion according to designated responsibility
Ensure accurate and detailed hand over is planned & passed on (for tasks for within responsibility) if absent from the business
HSE Security & Quality
Demonstrate permanent high level of security awareness knowledge of emergency
evacuation procedures procedures for visits from local authorities.
Understand & actively support JLLs HSE and Quality Management programs
#LI-FT1
Location:
On-site Milano ITAIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Employment Type
Full-Time
