Coordinator, Student Experience
Coordinator, Student Experience
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1 Vacancy
Job Description
Welcome to Career Opportunities at Lindenwood University.
PLEASE READ: For all applications please include your resume and cover letter. You may skip the Quick Apply page by simply clicking Next at the bottom of the page. When you arrive at the Experience page you may upload all desired documents using the upload box labeled Resume/CV. This is the appropriate box to upload all documents.
Benefits of Being a Lindenwood Employee:
- Upon hire employer-paid tuition benefits for bachelors (employee spouse and dependent) and masters degree programs (employee and spouse only).
- Tuition discounts for doctoral programs (employee only).
- Comprehensive benefits plan: medical dental vision life insurance disability insurance and retirement options.
- Paid holidays: MLK Jr. day Good Friday Memorial Day Juneteenth Independence Day Labor Day Thanksgiving break (Wednesday Friday) and winter break (Dec. 23 Jan. 1).
- Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
- Professional development opportunities through the Lindenwood Learning Academy.
JOB TITLE SUMMARY
Job Title: Coordinator Student Experience
Division: Student Affairs
Evaluation Group: Staff
FLSA Status: Exempt
Reports To: Program Manager Student Experience
Positions Supervised: N/A
Review of applications will begin on July 7th and will continue until the position is filled. The anticipated start date for the successful candidate is August 1st or later.
Job Summary
The student experience coordinator plays a vital role in fostering a welcoming and engaging environment for new and continuing students. This position collaborates closely with University departments and stakeholders to design implement and evaluate a variety of First-Year Programs (FYPs) aimed at supporting student transition and success. The coordinator is also responsible for creating and distributing promotional and informational materials tailored to first-year commuter transfer and sophomore students.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
- Maintains current knowledge of FYPs orientation and mentoring; stays up to date on strategies for fostering student retention and success
- Supports program manager with New Student Orientation (NSO) planning and activities
- Manages the Lindenwood FYP email accounts; serves as primary coordinator for FYP social media platforms including supervision of social media interns as needed
- Evaluates the needs of sophomore students commuter students and transfer students and develops appropriate programming to address those needs
- Works directly with students faculty and staff in the advisement of and programming for the Second Year Experience including Second-Year Council
- Plans Spring NSO with the assistance of the program manager
- Supports the planning and execution needs of International Student Orientation
- Coordinates programming and initiatives that support first generation college students such as LindenFirst; advises First-Gen Collegians
- Cultivates and strengthens communication with and between students alumni faculty and FYP constituents
- Hires trains and oversees assigned student employees; provides student employees with projects and professional development; tracks student employees time
Service Excellence
- Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
- Models supports and holds others accountable to the Universitys values
Communication Teamwork and Collaboration
- Collaborates with student organizations student ambassadors and first-year student representatives
- Consults with Enrollment Management Residential Life Student Financial Services and the Bursars Office along with other faculty and staff to foster first-year students success and campus integration
- Maintains student documentation documents student progress and reports pertinent information to relevant campus colleagues
- Co-develops parent newsletters promotional materials visual aids and other informational materials
- Supports implementation of the NSO program for fall and spring semesters
- Works with faculty and staff in the development and implementation of programming and curriculum specifically tailored to first-year students
- Organizes stakeholder meetings and manages outside-of-classroom excursions/experiences
- Works collaboratively with the program manager to develop and implement programs for first generation students
Job may require other duties as assigned.
Required Qualifications An equivalent combination of education training and experience will be considered. Additional requirements may be designated by position.
- Bachelors degree
- Minimum of 1 years experience in higher education mentoring and/or advising
- Masters degree preferred
Knowledge Skills and Abilities May be representative but not all inclusive of the knowledge skills and abilities necessary to perform this job competently.
- Demonstrated ability to work effectively with individuals from diverse communities and cultures
- Effective critical thinking and problem-solving skills
- Ability to form collaborative relationships with faculty staff and students
- Ability to interpret and follow all Family Educational Rights and Privacy Act (FERPA) guidelines
- Ability to maintain strict confidentiality
- Knowledge of financial aid processes
- Strong collaborative and customer service skills
- Excellent written verbal and interpersonal communication skills
- Highly organized with strong analytical skills
- Basic computer skills
Work Environment Environmental or atmospheric conditions commonly associated with the performance of this jobs functions. Please click here to view Lindenwood Universitys flexible work designation descriptions.
- General office setting
- Non-Standard Flex
- Considerable phone and computer time utilizing a Virtual Private Network (VPN) and Customer Relationship Management (CRM) system
Physical Abilities The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work effectively at a computer for up to eight hours daily
- Ability to sit and stand for extended periods of time
- Adequately mobile to attend on- and off-campus events
- Ability to lift/carry items commonly found in an office setting including but not limited to documents laptops etc.
- Ability to use repetitive wrist hand and finger movements to type regularly
- Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal state and local laws and provides equal employment opportunities and access to educational programs without regard to race color religion gender age sexual orientation gender identity national origin veteran status disability or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Required Experience:
IC
Employment Type
Full-Time
