Retail Technology Manager
Retail Technology Manager
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Job Description
Position Overview
The Manager Retail Technology is responsible for promoting and supporting all Retail Technology programs applications and services for the companys retail customers in the region. This position has direct supervision of the technical team including Help Desk and Field Support along with Performance Reviews. The Manager Retail Technology is the teams technical Subject Matter Expert for all Retail Technology applications. The role will develop and maintain outstanding retail customer relationships to enhance the Customer Experience with Retail Technology. The Manager Retail Technology works with other leaders within the Customer Experience Team (CXT) and other company associates to demonstrate the Companys Values execute the Companys Strategic Objectives and continually elevate the Customer Experience.Job Description
Description- Responsible for retail customer technical support including oversight of Level 1 Help Desk and Level 2 technical field support.
- Develop retail customer relationships in the region to promote Retail Technology programs applications and services.
- Develop best practices and technical education for retail customers using Retail Technology programs and services supporting the Retail Training team.
- Oversee and provide continuing technical education and training for Retail Technology team members as well as other associates across departments.
- Develop and provide technical education and training for Retail Technology Expos Seminars Webinars and other events.
- Responsible for P&L management including the annual revenue and expense budgets.
- Support the department and team with special projects and as part of the Leadership team.
- Travel Required:Yes
- Office : Office Temperature (65F to 75F)
- Specialized Knowledge : Knowledge of retail grocery applications retail store operations and point of sale management
- Special Skills : Proficient in Microsoft Office Suite; Excellent organization and communication skills; Strong technical abilities
- Physical abilities: : Standing sitting and occasional lifting 20-60 lbs.
- Other: : Supervisory experience required
- 5-7 : years of experience in retail grocery technical support and/or application support/training
Qualifications
Associate Degree - Business AdministrationShift
Company
GSC Wholesale LLCAbout Our Company
Grocers Supply based in Houston is the largest wholesale grocery supplier in Texas supplying over 900 independent grocery stores. Grocers Supply serves customers of all sizes from single store independent retailers to chains such as: Fiesta FoodTown Market Basket Cox Foodarama / La Fiesta Sellers Brothers Minyard Food Stores G. E. Foodland and El Rio Grande.
Working Safely is a Condition for Employment with GSC Wholesale LLC. GSC Wholesale LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
Required Experience:
Manager
Employment Type
Full-Time
