Senior Manager Delivery Management- Crew
Senior Manager Delivery Management- Crew
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Salary Not Disclosed
1 Vacancy
Job Description
About This Role
Role & Responsibilities
- Responsible for making sure that product and services are being seamlessly delivered to the clients . In charge of a variety of tasks such asleading project teamsrectifying issues monitoring progress tracking KPIs and managing budgets.
- Take ownership of critical issues coordinating with resolution parties and establishing effective communication between stakeholders for post-incident reviews
- Ensuring that systems procedures and methodologies are in place to support outstanding product and service delivery
- Developing a deep understanding ofprojectsto gain insights into the scope of delivery
- Taking accountability for service delivery performance meeting customer expectations and driving future demand
- Analyzing third-party as well as internal processes and creating strategies for service delivery optimization
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Providing accurate andregular reportsto the management on performance of the delivery
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Leading personnel management including staff recruitment performance assessment training and mentoring
- Responsible for planning conducting and directing the analysis of highly complex business problems to be solved with automated systems cross-functions and cross business domain within the aviation flight crew area.
- Works on high value (revenue) projects with large scale customer impact and able to operate under limited direction and minimal oversight. Able to support team that delineate requirements to solve complex business problems using differing technologies and systems views across multiple functional domains (within company and between company and its customer) on high profile and/or mission critical efforts and projects.
- Ability to provide strategic direction and plan strategically for current and future business needs.
- Strong knowledge of systems flows engineering documentation tools and architecture concepts is a plus. Provides functional/technical assistance in identifying evaluating and developing systems and procedures that are cost effective and meet user requirements where required.
- Expert in-depth knowledge and able to represent all customers and industry needs; typically leads and coaches a team of subject matter experts and help them to upskill.
- Creates Business Plans/supports (including business cases) to assure plans meet company goals and integrates these with technical programs and project plans.
- Excellent written and verbal communications skills to serve as lead conduit between developers architects designers and with external and internal customers.
SKILLS / EXPERIENCE:
- Minimum 15 years related experience.
- Crew Scheduling Tracking and Crew business Rules expertise
- Hands on experience/expertise ops area is a plus
- DB experience Oracle or MongoDB etc.
- Proven leadership ability.
- Excellent written and verbal communication skills.
- Ability to effectively interact and engage in executive (C-Level) discussions
- Ability to lead and direct multiple projects simultaneously while delegating work
- Able to achieve success by building extraordinary teams with exceptional people
- Strong domain knowledge in Airline crew scheduling flight crew planning or flight operations is a plus
- Strong organizational inter-personal and MS-office skills
- Solid resource planning andproblem-solvingskills
CAE is an equal employment opportunity employer and complies with all applicable federal state and local fair employment practices laws. CAE strictly prohibits and does not tolerate discrimination against employees applicants or any other covered persons because of race religion color creed ethnicity national origin disability sex (including gender gender identity gender expression sexual orientation and pregnancy) age citizenship marital status military status genetic information or any other characteristic protected by law.
Position Type
RegularCAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race color national origin age religion sex disability status protected veteran status or any other characteristic protected by federal state or local CAE everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at .
Required Experience:
Senior Manager
Employment Type
Full-Time
