Business Services Representative
Business Services Representative
Posted on :
11-07-2025
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1 Vacancy
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Job Description
Job Title: Business Services Representative
Location: Michigan Works! Southeast - Jackson MI
Reports to: Business Services Manager
Supervises: N/A
FLSA Status: Full-time Non-exempt
Come Join Our Team!
At Michigan Works! Southeast we are the front lines of workforce development meeting the talent demands of local employers and addressing the unique needs of the communities in Southeast Michigan. Serving Hillsdale Jackson Lenawee Livingston and Washtenaw counties we are committed to delivering services that help businesses find skilled workers and provide a competitive edge for career seekers. By creating meaningful connections we empower individuals to build a brighter future and support businesses in achieving their goals.
If you are passionate about making a difference in your community and want to be part of a team that helps shape the future workforce we invite you to join us. Together we can create pathways to success for both career seekers and employers.
Job Summary
The Business Services Representative (BSR) develops establishes and maintains working relationships with businesses and partners in their local community. The (BSR) assists businesses
to build a skilled workforce by actively engaging with them to meet their comprehensive employment demands including assisting with talent recruitment workforce assessments new business support staff training/development retention layoff aversion and other support services. Works to understand the workforce development needs of business partners. Actively seeks out new business partnerships in their local community and expands the presence/availability of MWSE business services. Supports the needs of existing industry collaboratives as well as exploring the development of new collaboratives
Essential Duties and Responsibilities
Location: Michigan Works! Southeast - Jackson MI
Reports to: Business Services Manager
Supervises: N/A
FLSA Status: Full-time Non-exempt
Come Join Our Team!
At Michigan Works! Southeast we are the front lines of workforce development meeting the talent demands of local employers and addressing the unique needs of the communities in Southeast Michigan. Serving Hillsdale Jackson Lenawee Livingston and Washtenaw counties we are committed to delivering services that help businesses find skilled workers and provide a competitive edge for career seekers. By creating meaningful connections we empower individuals to build a brighter future and support businesses in achieving their goals.
If you are passionate about making a difference in your community and want to be part of a team that helps shape the future workforce we invite you to join us. Together we can create pathways to success for both career seekers and employers.
Job Summary
The Business Services Representative (BSR) develops establishes and maintains working relationships with businesses and partners in their local community. The (BSR) assists businesses
to build a skilled workforce by actively engaging with them to meet their comprehensive employment demands including assisting with talent recruitment workforce assessments new business support staff training/development retention layoff aversion and other support services. Works to understand the workforce development needs of business partners. Actively seeks out new business partnerships in their local community and expands the presence/availability of MWSE business services. Supports the needs of existing industry collaboratives as well as exploring the development of new collaboratives
Essential Duties and Responsibilities
- Proactively seeks out and builds new business partnerships
- Serves as primary county liaison for MWSE Business Services
- Partners with MWSE Service Center Manager and Career Services to provide high quality services that achieves program goals and benchmarks including connecting job seekers with hiring businesses and coordinating grant services
- Promotes and administers all available workforce tools such as On the Job Training (OJT) Incumbent Worker Training (IWT) Going Pro Training Fund (GPTF) and other related specialty grants.
- Assist in developing customized training and other applicable programs/contracts with businesses
- Supports the Business Services Team (BST) Program Administrator in the annual implementation the Going Pro Talent Fund (GPTF) and other related specialty grant programs
- Conducts regular retention visits with existing business partners; meets with and follows up with businesses to discuss training progress goals organization challenges and identify solutions
- Analyzes business demands/needs performs workforce assessments and develops an action plan to support and service partner business(s)
- Leverages partnerships and resources to maximize and meet business demand
- Coordinates with local and state partners to administer programs and services
- Assists the Business Services Specialist (BSS) in the facilitation and development of business apprenticeship programs
- Partners with BSS in the identification and development of long-term Talent Pipeline Management (TPM)/Workforce Development (WFD) sector collaborative projects
- Assists businesses with the attraction vetting hiring retention of workforce talent job descriptions resume sorting and other HR/Employment services
- Monitors and evaluates available labor pool
- Records and maintains business information and service activity in a database system
- Plans coordinates hosts and supports job fair/hiring and Employer of the Day events
- Assists with Rapid Response to layoffs and closures
- Presents on business services and other workforce issues to business associations community partners and other organizations either by invitation or at community outreach/talent recruitment events
- Regular travel required throughout Michigan Works! Southeast five county region as well as other locations in the state as necessary
- Handles stress appropriately and interact well with others
- Other duties as assigned
Qualifications Review
All agency team members are expected to be technically competent and committed to continuous development of their skills. The following skills knowledge and education or certifications are specifically required for this position:
- Associates degree or equivalent directly related experience plus 2 years experience in business services or closely related field; bachelors degree preferred
- Business Solutions Professional certification preferred (if not expected to complete within 12 months)
- Experience working with federal and state regulations with respect to workforce development employment and training programs and/or career and technical education programs
- Knowledge and experience in operation of state and/or federal workforce activities
- Experience working with boards councils chambers Industry collaborations committees and other public decision-making bodies
- Knowledge of the local community (or willingness to gain this information)
- Experience working in/with workforce development community public and non-profit organizations
Compensation:$19.62 to $26.15 per hour.
Benefits Offered:
At Michigan Works! Southeast we are committed to supporting our employees well-being and professional growth. We offer a comprehensive benefits package that includes:
- Medical Dental and Vision Insurance
- Pay in Lieu of Health Insurance
- Short- and Long-Term Disability
- Retirement Benefit with a 4% Employer Match
- Generous Paid Time Off
- Paid Holidays
- Employee Assistant Program
Application Process:
Apply online at the Michigan Works! Southeast website regarding the application process may be directed to
Apply online at the Michigan Works! Southeast website regarding the application process may be directed to
Michigan Works! Southeast provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex national origin marital status veteran status political affiliation or belief physical or mental disability genetic information age sexual orientation gender identity height weight or any other legally protected status in accordance with applicable federal state and local laws.
Required Experience:
Unclear Seniority
Employment Type
Hourly
Key Skills
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