Technology Director - Banker Integrated Desktop
Technology Director - Banker Integrated Desktop
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Job Description
About this role:
Wells Fargo is seeking a forward-thinking experienced Technology Director to lead modernization of our banker-facing platforms and our branch customer authentication strategy. This leadership role offers the opportunity to shape the future of customer and employee experiences at one of the worlds leading financial institutions.
The Director will be instrumental in transforming how branch and contact center bankers engage with clients and how customers securely access services across both digital and physical channels. Theyll be responsible for delivering a modern intuitive and industry-leading banker experience directly supporting our world-class customer journey. Key responsibilities include driving the development of secure scalable authentication solutions championing engineering excellence and collaborating across business and technology teams to implement innovative customer-centric solutions.
This position will allow you to bring your deep software engineering prowess strong understanding of financial services technology and leadership acumen to drive large-scale transformations.
In this role you will:
Define and execute a multi-year technology roadmap focused on digital transformation and innovation with a strong emphasis on integrating generative AI to enhance both customer and employee experiences
Leading cross-functional teams across engineering architecture product and cybersecurity to deliver scalable secure and user-centric solutions; collaboration with business technology and risk partners will be essential to ensure alignment with strategic priorities
Modernize the banker experience including overseeing the development of next-generation tools that unify customer data streamline workflows and improve productivity
Lead the customer authentication and identity strategy via designing and implementing modern authentication frameworks that incorporate technologies such as biometrics behavioral analytics and device intelligence. GenAI will be leveraged to enhance fraud detection risk scoring and adaptive authentication strategies while maintaining high standards for security and user experience
Ensure software engineering excellence to include promoting modern engineering practices such as infrastructure as code observability automated testing and continuous integration and deployment
Ensure engineering teams are equipped to build and operate resilient scalable systems that support rapid iteration and high availability
Champion Agile DevSecOps and continuous delivery methodologies while overseeing the development of cloud-native API-first platforms. GenAI will be used to accelerate development workflows improve code quality and support intelligent automation
Foster a culture of innovation accountability and engineering excellence to ensure successful fulfillment
Required Qualifications:
8 years of Technology Strategic Leadership experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
8 years of experience in enterprise software development
5 years in a Technology Strategic Leadership role within a financial services organization
5 years leading large-scale digital transformation initiatives in regulated environments
4 years of management or leadership experience
4 years enterprise architecture cloud platform and distributed systems experience
4 years identity and access management (IAM) authentication protocols and cybersecurity best practices experience
2 years of experience in modernizing legacy systems and integrating with core banking platforms
Desired Qualifications:
Bachelors degree in computer science engineering business or related field (Masters preferred)
Exceptional leadership communication and stakeholder engagement skills
Proven ability to lead high-performing geographically distributed teams in a matrixed organization
Strong collaboration skills with experience building relationships across business and technology teams
Solid background in project delivery and business execution
Demonstrated ability to challenge existing processes and drive a culture of change
Skilled at managing multiple competing priorities in a dynamic environment
Experience overseeing large-scale technology development efforts within a major business unit
Ability to communicate complex technical concepts clearly and effectively to senior and executive leaders
Job Expectations:
Ability to travel up to 10% of the time
Ability to work a hybrid schedule in one of the listed locations; 3 days a week in office and 2 days a week remote
Relocation assistance is not available for this position
Locations:
- 300 S. Brevard St. Charlotte North Carolina
- 2600 S Price Rd. Chandler Arizona
- 3075 Loyalty Circle Columbus Ohio
Posting End Date:
15 Jul 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
Director
Employment Type
Full-Time
