Manager, Business Process Owner, CRM/SFDC
Manager, Business Process Owner, CRM/SFDC
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Salary Not Disclosed
1 Vacancy
Job Description
As part of Strykers multi-year Accelerate program the Manager BPO CRM/SFDC will lead global transformation efforts for processes related to forecasting and email-to-case management. This role will design and implement scalable solutions that align with enterprise-wide business objectives and integrate with SAP and other key systems. The position requires expertise in experience managing complex cross-regional projects (with a focus on Europe and Canada) and the ability to drive process harmonization across functions divisions and geographies.
To learn more about Accelerate visit our connect site: Responsibilities:
Lead transformation initiatives across related to forecasting and email-to-case functionality.
Drive the design planning and implementation of end-to-end commercial solutions from lead-to-cash processes.
Ensure alignment between business requirements and Salesforce/SAP integrations with a focus on standardization and scalability.
Collaborate with cross-functional stakeholders including IT business units and shared services to deliver global harmonized business processes.
Guide transformation strategies tailored to the regulatory and operational nuances of Canadian and European markets.
Manage project delivery to ensure outcomes are achieved on time within scope and budget.
Partner with SMEs and deployment teams to support user adoption and change management.
Contribute to global solution design decisions and support application roadmap development.
Oversee deployment readiness activities including data conversion testing training and issue resolution.
Required Qualifications:
Bachelors degree in Business Information Systems or related field; Masters preferred.
7 years of experience in -based business process optimization CRM or ERP transformation.
Proven experience leading large-scale cross-functional projects across multiple regions with emphasis on Europe and/or Canada.
Strong understanding of architecture and functionality (forecasting case management etc.).
Preferred Qualifications:
Salesforce Administrator or relevant certifications.
PMP or Agile certification.
Familiarity with business process outsourcing (BPO) models.
Experience with SAP integration in lead-to-cash or commercial processes.
Demonstrated ability to collaborate across global teams and drive change in complex environments.
Strong project management and communication skills.
- $115600 - $245800 salary plus bonus eligible benefits. Actual minimum and maximum may vary based on pay is based on skills experience and other relevant factors.
Required Experience:
Manager
Employment Type
Full-Time
