404 Clinical Office Manager
404 Clinical Office Manager
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Job Description
Job Title: Office Manager
Location: A Brighter Future Healthcare Services Inc.
Department: Administration
Reports To: Practice Owner/Managing Provider(s)
Job Summary:
The Office Manager is responsible for overseeing the daily operations of the family practice ensuring efficient administrative functions high-quality patient care and regulatory compliance. The role involves managing staff handling finances improving operational systems and maintaining a positive work environment.
Key Responsibilities:
- Administrative Management:
- Supervision: Oversee the administrative staff including receptionists medical billers medical assistants phlebotomists and office assistants. Conduct regular performance evaluations and provide coaching and professional development opportunities.
- Scheduling: Develop and manage staff schedules to ensure adequate coverage and smooth office operations. Coordinate with medical and clinical staff to optimize patient appointment times.
- Policies and Procedures: Develop implement and update office policies and procedures to ensure compliance with healthcare regulations and improve efficiency.
- Financial Management:
- Billing and Coding: Oversee the billing and coding processes to ensure accuracy and compliance with insurance requirements. Resolve billing issues and discrepancies.
- Budgeting: Prepare and manage the office budget. Monitor expenses identify cost-saving opportunities and ensure financial sustainability.
- Accounts: Oversee accounts payable and receivable ensuring timely payments and collections. Coordinate with external accountants for financial reporting and tax preparation.
- Patient Relations:
- Customer Service: Ensure a high level of patient satisfaction by addressing complaints resolving conflicts and implementing service improvements.
- Communication: Maintain open lines of communication with patients regarding appointments billing issues and practice policies. Ensure that patient inquiries are handled promptly and professionally.
- Human Resources:
- Recruitment: Manage the recruitment process for administrative and support staff including posting job ads interviewing candidates and onboarding new hires.
- Training: Coordinate and conduct training sessions for new and existing staff. Ensure all employees are knowledgeable about practice policies procedures and healthcare regulations.
- Performance Management: Conduct regular performance reviews provide constructive feedback and implement performance improvement plans when necessary.
- Operational Efficiency:
- Technology: Manage the implementation and maintenance of office technology including electronic health records (EHR) systems scheduling software and office equipment.
- Inventory Management: Oversee the procurement and inventory of office supplies and medical equipment. Ensure that supplies are adequately stocked and equipment is properly maintained.
- Facility Management: Ensure that the office environment is clean safe and welcoming. Coordinate with building management for maintenance and repairs.
- Compliance and Risk Management:
- Regulations: Ensure that the practice complies with all local state and federal healthcare regulations including HIPAA OSHA and CMS guidelines.
- Risk Management: Identify and mitigate potential risks to the practice including data breaches safety hazards and legal liabilities. Develop and implement risk management strategies.
Qualifications:
- Education: Bachelors degree in healthcare administration business administration or a related field. Masters degree preferred.
- Experience: Minimum of 5 years of experience in healthcare administration with at least 3 years in a management role within a family practice or similar healthcare setting.
- Skills:
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Proficient in healthcare billing and coding practices
- Knowledge of healthcare regulations and compliance requirements
- Ability to manage financial operations and budgets
- Proficiency in office management software and EHR systems
Personal Attributes:
- Detail-oriented: Meticulous attention to detail and accuracy in all aspects of work.
- Problem Solver: Strong analytical and problem-solving skills to address challenges and improve operations.
- Adaptable: Ability to adapt to changing environments and priorities.
- Team Player: Collaborative attitude and ability to work effectively with diverse teams.
Working Conditions:
- Environment: Office-based with occasional travel for training or meetings.
- Hours: Full-time Monday through Friday with occasional evenings or weekends as needed.
Application Process:
Interested candidates should submit their resume cover letter and references to . A Brighter Future Healthcare Services Inc. is an equal opportunity employer and encourages applications from individuals of all backgrounds.
Required Experience:
Senior IC
Employment Type
Full-Time
