VP Fraud & Disputes Operations

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:
As the Vice President of Fraud & Disputes at Fiserv you will provide strategic and operational leadership for the Fraud & Disputes department. Reporting to the Financial Institutions Group Chief Operations Officer this role entails leading and developing a team of 300 directors managers and associates while collaborating with cross-functional teams such as product and compliance. Your efforts will ensure the formulation and execution of strategies and policies to maintain the integrity of our operations.

What youll do:

• Set vision and direction through resource allocation decisions for the Fraud & Disputes department.
• Develop and implement strategic plans and objectives aligning with corporate strategy.
• Oversee the direction of tactical administrative or operational policies to achieve organizational goals.
• Engage in the development of corporate methods evaluation criteria and people strategies.
• Staff and manage performance for a diverse team within the department.
• Interact with executive management corporate leaders and consultants both internally and externally influencing long-term strategies.
• Establish maintain and monitor policies procedures and controls across all areas of the operations.
• Develop and monitor key performance indicators (KPIs) and metrics to assess program effectiveness.
• Facilitate collaboration across different departments to ensure cohesive initiative integration.
• Promote a culture of continuous improvement and innovation to enhance operational efficiency.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 12 years of experience in fraud management dispute resolution or related fields.
• 12 years of experience in developing and implementing strategic fraud prevention programs.
• 12 years of experience in managing large teams and developing staff.
• 12 years of experience in negotiation and cross-functional collaboration.
• 12 years of experience in understanding and navigating compliance and regulatory requirements including RegE RegZ and BSA compliance.
• 12 years of experience with advanced fraud detection technologies and platforms.
• 12 years of experience in developing metrics and KPIs for fraud prevention programs.
• 12 years of equivalent combination of educational background related experience and/or military experience.

Experience that would be great to have:

• Bachelors degree in finance Business Mathematics or related field
• Strong knowledge of fraud identity theft account take-over financial crimes and other fraud tactics
• Experience with chargeback and recovery rate processes
• Experience with managing partners/outsourcing and strong negotiation skills
• Experience with regulations and navigating through the audit process
• Experience with automation/tools/platforms to improve effectiveness and efficiency (e.g. Robotic process automation artificial intelligence work case management solutions APIs)
• Proficiency using the Microsoft tool suite (Excel Word PowerPoint Visio)

How youll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday.
• This role requires the use of a computer and audio equipment.

Sponsorship:To be considered you must be legally authorized to work in the U.S. without the need for visa sponsorship now or in the future.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training development and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.