Process Expert, Operations
Process Expert, Operations
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Job Description
Job Summary:
We are looking for a dynamic and experienced professional to oversee shipping operations on a fixed-term basis (6 months). The ideal candidate will have a strong background in logistics specifically in container maintenance and repairs with the ability to drive operational efficiency manage stakeholder relationships and lead a high-performing team.
Key Responsibilities:
- Oversee daily shipping operations ensuring adherence to key performance indicators (KPIs) and service level agreements (SLAs).
- Manage vendor and local operating center (LOC) queries ensuring prompt resolution and high stakeholder satisfaction.
- Drive customer engagement fostering strong relationships with LOCs.
- Lead and mentor the team facilitating skill development and performance enhancement.
- Prepare and present weekly and monthly operational reports.
- Analyze end-to-end processes to identify inefficiencies and drive improvements.
- Implement process control measures and ensure compliance with operational standards.
- Conduct training sessions for new team members to ensure smooth onboarding.
- Drive process standardization and continuous improvement initiatives.
- Undertake ad hoc responsibilities as required.
Position Requirements:
- In-depth knowledge of operational processes in the shipping and logistics industry.
- Hands-on experience in handling dry and reefer container maintenance and repairs.
- Strong communication and interpersonal skills to manage internal and external stakeholders effectively.
- Analytical mindset with the ability to derive insights and present findings clearly.
- Self-motivated proactive and adaptable to changing business needs.
- Fixed Term (6 Months).
A.P. Moller - Maersk is an integrated container logistics company and member of the A.P. Moller Group. Connecting and simplifying trade to help our customers grow and thrive. With a dedicated team of over 100000 operating in 130 countries; we go all the way to enable global trade for a growing world. From the farm to your refrigerator or the factory to your wardrobe A.P. Moller - Maersk is developing solutions that meet customer needs from one end of the supply chain to the other.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Employment Type
Full-Time
