Income Officer
Income Officer
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Job Description
Income Officer - x2 permanent position
x1 6 months Secondment opportunity/Fixed Term Contract
Location (Designated Office Memorial House) This role is desk based with the ability to work from home or office and a requirement to attend court.
Hours 35 hours per week 8am 6pm (usually one 6pm finish per week)
Salary 27213- 30237 per annum (RFJ 5)
The role
As an Income Officer you will support the delivery of the income management service which aims to maximise the amount of rent collected and minimise financial hardship within our communities.
Key responsibilities for the role include:
- Delivering a high level of income collection performance for your allocated patch.
- Working in partnership to enable customers to access financial and tenancy support.
- Establishing and maintaining strong effective relationships with emh colleaguesand external partners.
- Legal escalating possession claims when appropriate in line with procedure.
The ideal candidate
Customer service is key in this role and wed love to hear from you if you:
- Have excellent customer service skills
- Adapt positively to change
- Enjoy problem solving and finding solutions to help others
*Currently the department is open 8am 6pm. There may be the possibility of opening until 8pm in the future.
For further information about the role please see attached Job Description and Person Specification.
Secondments
Secondment opportunities support a developmental and motivating workplace enabling colleagues to develop their knowledge skills and experience and promote talent management across the business.
Applications for secondments are open to colleagues who have:
- Successfully completed their probation
- Have been employed for a minimum of 12 months and
- Are performing satisfactorily in their substantive role.
Prior to submitting an application for secondment individuals must discuss with their line manager whether a secondment application would be supported by their department.
Please see the secondment policy for full details regarding secondments.
How to apply
Please apply online with an up-to-date CV detailing how you meet the requirements of the person specification.
We reserve the right depending on application numbers to close or extend the closing dates for positions we would therefore recommend an early application
About us
emh homes is part of emh one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.
We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.
But there is more to our work than looking after your home. We also help create communities where you can feelsafe and supported.
We do this by:
- Listening to your ideas and viewsabout how you want our services to be delivered. No-one understands what matters mostthan you. Ourresident groupslet you have a say in how we manage your home and allows us to continually improve our services.
- Backingup our housing witha range ofsupport servicesand sheltered housingfor residents who need help to live securely and independently.
Working with us
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
