Implementation Consultant
Implementation Consultant
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Job Description
Summary:
We are looking for an Implementation Consultant to join our growing Professional Services team in Sydney Australia.
This is a client-facing hands-on role focused on delivering tailored solutions through the ShareDo platform. Youll work closely with clients and partners to understand their needs configure the platform to meet those needs and empower teams to become self-sufficient through training documentation and mentorship.
Were looking for someone who thrives in a low-code environment enjoys problem-solving and takes pride in enabling clients to succeed through effective scalable configurations.
What your team does:
ShareDo recently acquired by Clio is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform firms can easily build a CMS that works for each legal departments unique needs allowing them to manage more cases with the same resources improve profitability and deliver a market-leading client experience.
What youll work on:
Designing and configuring client solutions by aligning ShareDos platform customisation with client business requirements
Setting up workflows forms templates and business rules within the platform to support custom work processes
Running configuration workshops and training sessions guiding clients through platform tools and best practices
Mentoring clients and partners to promote self-sufficiency and build internal configuration expertise
Documenting configuration approaches customizations and best practices to ensure maintainability and clarity
Contributing to Sharedos knowledge base including FAQs how-to guides and training materials
Championing best practices across implementations to ensure scalable and sustainable platform use
Collaborating with internal teams to improve delivery methods and contribute to overall solution design
What you bring:
Hands-on experience configuring low-code platforms
Strong communication skills with the ability to guide non-technical users through complex configuration processes
A methodical approach to setup and documentation with attention to detail and quality
Problem-solving ability and curiosity - youre always looking for the most value-driven way to deliver on our promises
Experience leading client training workshops or mentoring sessions
Serious bonus points if you have:
Prior experience working with Sharedo or similar case/workflow management platforms
A background in workflow modelling solution architecture or legal tech consulting
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary with top-tier health benefits
Hybrid work environment
Flexible time off policy with an encouraged 20 days off per year.
Superannuation
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
The full salary range* for this role is $93500 to $110000 to $126500 note salary bands may differ based on location and local currency. Additionally benefit offerings may differ depending on the employees location.
*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Learn more about our culture at Experience:
Contract
Employment Type
Full-Time
Key Skills
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