Customer Experience Office Manager
Customer Experience Office Manager
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$ 50000 - 60000
1 Vacancy
Job Description
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
Location: Beltsville MD
Compensation: $50000$60000 Bonus Potential
Schedule: Full-Time MondayFriday Occasional weekends for trade or vendor shows
- Salary range: $50000-$60000
- Bonus opportunities based on performance
- Paid Time Off (PTO) and Holidays
- Office-based with minimal customer-facing interactions
- 2 years of experience in office management operations or customer service leadership
- A passion for creating and maintaining 5-star customer experiences
- Confident communicatorespecially over the phonewith exceptional problem-solving skills
- Highly organized and capable of managing multiple calendars crews and customer needs
- Tech-savvy: Comfortable using CRM software Quickbooks Office Suite spreadsheets and scheduling tools (Salesforce is a plus)
- Social media savvyable to keep our digital presence fresh with project updates
- A self-starter who enjoys taking ownership and improving systems
- Experience in the home service or construction industry is a plus
- Serve as the central point of communication for the officekeeping customers crews and the sales team aligned and informed
- Oversee daily office operations ensuring all administrative and logistical tasks are running smoothly
- Manage the full customer journeyfrom initial inquiry through project wrap-upwith empathy care and attention to detail
- Schedule in-home appointments for the sales team promptly and accurately
- Resolve customer concerns with professionalism urgency and positivity
- Upload weekly before-and-after photos to social media and Google Business to showcase project success
- Assist with local marketing campaigns and attend networking events to build brand recognition
- Order receive and manage job-specific product deliveries and inventory
- Track job timelines communicate updates and ensure smooth installation coordination
- Foster a culture of excitement trust and excellence with every customer and team interaction
Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.
Required Experience:
IC
Employment Type
Full-Time
