Front Office Coordinator
Front Office Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
WHAT YOU WILL BE DOING:
You are friendly detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens youll be doing just that in an award-winning hotel.
First impressions are everything! As a Front Office Receptionist you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Front Office team is at the heart of the hotel life giving you the opportunity to work with international teams with different backgrounds and personalities. You will find a team that will welcome any new ideas you will bring.
- Greet check-in respond to requests and settle accounts while providing exceptional service
- Take initiative to create a personalized and memorable experience to our guest journey
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling
- Uphold the highest confidentiality and security regarding our Guest information
- Reports any hazards risks accidents as required
- Prepare for Guest arrivals in accordance with Swisstel Hotels & Resorts procedures including special request reservations and VIP Guests.
- Maintains updated information of all daily activities event and meetings taking place in the hotel
- Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
- Frequent standing and walking throughout the shift
- Occasional bending kneeling pushing pulling
- Occasional lifting and carrying up to 50 lbs
Qualifications :
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus 1 year in related and/or equivalent hospitality experience preferred
- Flexibility in working different and rotating shifts.
- Demonstrate strong communication skills both verbal and written.
Additional Information :
WHAT IS IN IT FOR YOU:
- Hourly Rate: $25.70
- Employee Benefit Card offering discounted rates at Accor worldwide
- Learning & Development programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibilities such as Sustainability Diversity Inclusion & Belonging
- Comprehensive Benefit Package which offers:
- Health Dental Vision Life Disability & AD&D insurance Accidental Injury Insurance Hospital Support Critical Illness Insurance 401K plan Paid leave such as Vacation Personal Maternity/Paternity and Holiday.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
