Customer Service
Customer Service
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Details
Description
Job Title: Customer Service
Seasonal Employment
Location: Remote. Must live inArizona Texas Tennessee Florida and Illinois to apply
Step into the excitement of Thirteenth Floor Entertainment Group the nations leader in immersive story-driven live events and haunted attractions. As part of our seasonal team youll help create unforgettable experiences that thrill and delight guests across the countryfrom heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity collaboration and fun working here means joining a passionate community that brings world-class scares and smiles to life every night. If youre ready to be part of the magic behind the screams we want you on our team!
Job Summary
We are seeking an enthusiastic Customer Service Representative to deliver exceptional experiences for our customers. In this role you will serve as the first point of contact answering questions about our products and services resolving concerns and ensuring every interaction ends with a satisfied customer. Youll process bookings handle complaints with empathy and professionalism and proactively suggest additional products or services that meet customer needs.
The ideal candidate thrives on engaging with people excels at problem-solving and is passionate about turning customers into loyal advocates. You will be expected to work some evenings and weekends including at special events.
Responsibilities:
- Effectively resolve product or service issues by clarifying customer concerns identifying the root cause and recommending the most appropriate solutions. Expedite corrections or adjustments and follow up to ensure complete resolution.
- Manage a high volume of incoming inquiries across social media email and chat platforms ensuring timely and professional responses.
- Accurately assess and address customer needs to achieve high satisfaction levels.
- Deliver precise valid and comprehensive information using the appropriate tools and resources.
- Handle complaints with professionalism providing timely solutions and alternatives and following up to confirm resolution.
- Adhere to established communication procedures guidelines and company policies at all times.
- Go above and beyond to engage customers and create positive experiences.
- Resolve customer complaints via email chat or social media channels.
- Process ticket upgrades date changes and other booking modifications as requested.
- Assist customers with payments refunds and exchanges.
- Provide accurate information about the company products and services.
- Collect and process payment details addresses and other relevant customer information securely.
Qualifications
Qualifications
Must be 18 and over to apply to this position
Must live in Arizona Texas Tennessee Florida and Illinois
01 year of customer service experience preferred
Thrive in fast-paced environments and adept at managing multiple requests simultaneously.
Excellent written and verbal communication skills in English
Proficient with Microsoft Office and/or G-Suite; Zendesk experience is a strong plus
Experience with ticketing platforms such as Tixr Ticketure Ticket Socket Live Nation AXS or similar systems
Strong communicator and collaborative team player always ready to support colleagues
Natural problem solver with a passion for learning and adapting every day
Self-starter who is comfortable navigating ambiguity and taking initiative
Highly organized and efficient in handling tasks and responsibilities
Bonus: Enjoys haunted houses (not required but a plus!)
Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status
Employment Type
Temp
