Hospitality Trainer
Hospitality Trainer
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Salary Not Disclosed
1 Vacancy
Job Description
Hospitality Trainer
Department: Operations
Reports To: Operations Manager
Exemption Status: Exempt
About fit-flavors
Were not just any meal prep companywere the gold standard for healthy convenient and crave-worthy meals. We prepare and package over 4000 meals per day in our industrial kitchen and distribute them throughout the St. Louis area to both our storefront locations and direct-to-customer homes. We are a faith-driven organization deeply rooted in Christian values guiding our mission with integrity purpose and service.
As we continue to grow we are looking for a Hospitality Trainer who embodies our mission delivers exceptional service and creates meaningful connections with each and every customer.
Position Summary
fit-flavors is redefining what it means to eat healthyconveniently deliciously and with intention. As a premium meal prep company our in-store experience should reflect the same standard of excellence as the meals we serve. The Hospitality Trainer is responsible for transforming our storefront teams into hospitality leaders ensuring every customer interaction feels personal elevated and exceptional.
This role will design lead and sustain a hospitality training program rooted in Forbes-style service principlesgenuine connection proactive care and refined professionalism. Your mission is to create a store culture where hospitality becomes habit and luxury meets wellness.
Why join fit-flavors Because you care about impacton peoples health on team morale and on raising the standard of what retail can be. Youll help create a luxury wellness experience unlike any other in St. Louis and shape a team that truly believes how we serve is as important as what we sell.
What You Bring
Associates degree in Hospitality Management Hotel & Restaurant Management or a related field is required
4 years experience in luxury hospitality retail leadership or customer experience training
2 years experience in management (corrective coaching disciplinary interviewing terminations performance reviews compensation reviews etc.)
Strong foundation in Forbes Hospitality Standards or similar luxury service frameworks
Natural trainer and coachgifted at inspiring educating and elevating others
High emotional intelligence and polish; leads by example with confidence and humility
Highly organized process-oriented and motivated to create lasting cultural change
Passion for health wellness and a mission-driven customer experience
Schedule
This is a full-time in-store position scheduled Sunday through Thursday. Availability on weekends and evenings is required.
Please note that this role requires 100% in-person availability across all fit-flavors store locations.
Leadership Critical Attributes
Demonstrates resilience
Exhibits a sense of urgency
Builds and inspires teams
Maintains focus
Displays motivation
Manages time effectively
Resolves conflicts efficiently
Thinks strategically
Confidently makes decisions
Adapts to change
Acts with integrity
Communicates effectively
Shows empathy
Fosters collaboration
Holds oneself accountable and is detail-oriented
Drives innovation
Seeks continuous improvement
Influences others positively
Solves problems proactively
Exudes passion
Practices self-awareness
Embodies humility
Key Responsibilities
Be an All In fit-flavors Leader
As fit-flavors Leaders we go beyond a 9 to 5. Our commitment and flexibility drive success.
As fit-flavors Leaders our career is our passion. We are driven to move the mission forward.
As fit-flavors Leaders we embrace teamwork and shared accountability. No task is outside our responsibility and together we win.
As fit-flavors Leaders we care deeply about our team. We build trust by fostering personal connections and supporting each others families.
As fit-flavors Leaders we value authenticity and radical honesty. Vulnerability strengthens our collaboration.
As fit-flavors Leaders we believe every challenge has a solution. With confidence and unwavering determination we create the way forward.
As fit-flavors Leaders we are relentless. We thrive in the messy middle and we create both scrappy and strategic solutions in the name of edging closer to greatness.
As fit-flavors Leaders we prioritize vision over ego. Success is shared and we celebrate collective wins.
Hospitality Culture & Standards
Establish and own a company-wide definition of hospitality excellence for fit-flavors tailored from well-established sources (e.g. Forbes Travel Guide Standards etc.)
Develop document and roll out guest experience standards and service protocols company-wide
Repetitively audit in-store experiences and implement upgrades to environment service flow and team behaviors
Training & Coaching
Build and execute a scalable high-impact training program (classroom on-floor shadowing scenario-based and digital modules) that aligns with the vision and mission of the company as communicated by the executive and senior leadership teams
Train all customer-facing associates on hospitality standards language tone and emotional intelligence
Observe audit coach and mentor customer-facing associates regularly (minimum once per month per associate) and effectively document all audits and coaching
Serve as a hospitality field leader visiting each store location for audits training and coaching at least once weekly
While the Hospitality Trainer does not directly manage store associates they serve as a critical partner to the Senior Store Manager in developing and elevating the frontline team. This partnership includes:
Delivering timely coaching insights and performance feedback to team members
Reinforcing accountability for hospitality standards through collaboration with store leadership
Communicating patterns wins and concerns to the Senior Store Manager who maintains direct oversight of the associate team
Operating as a trusted peer to store leadershipworking in lockstep to build a unified service culture and empower managers to lead effectively
Performance & Accountability
Establish hospitality metrics and track progress by location (e.g. audit scores secret shops customer satisfaction trends new customer return rates average order value)
Collaborate with Store Management Operations Leadership and HR to hold teams accountable to expectations through ongoing audits feedback training and coaching
Drive continuous improvement through feedback loops and refinement of training methods accountability tools a focus on business metric outcomes and documentation processes
Act as a backup when team members are out covering shifts and responsibilities to maintain business continuity.
NOTE: Chain of command District Lead(s) > Store Operations Administrator > Hospitality Trainer > Senior Store Manager > Customer Service Associate > Operations Manager
Team & Brand Representation
Serve as a brand ambassador of fit-flavors in all interactionsinternally and externallymodeling warmth professionalism and product passion
Influence hiring onboarding and leadership development throug
Employment Type
Full Time
