Manager, Digital Transformation
Manager, Digital Transformation
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Job Description
About Us:
At Beanfield were not just building networks; were building communities. Proudly Canadian and locally operated weve spent over 35 years growing a fibre-optic network that connects people and possibilities across Toronto Montreal and Vancouver. From our beginnings in Liberty Village weve always challenged the status quo believing that everyone deserves fast reliable internet regardless of geography or legacy limitations. We are Challengers driven by relentless curiosity and a bold spirit to do things differently.
With a fully in-house operation from construction to support we take pride in working together to create meaningful connections. We are United collaborating across departments and cities to deliver the best service possible to the communities we serve.
Most importantly We Care about our customers our colleagues and the neighbourhoods we call home. Whether through thoughtful service community engagement or simply supporting one another our values guide everything we do.
Join us in shaping the future of connectivity together.
Position Summary:
At Beanfield we dont just connect buildings; we connect people ideas and communities. Were growing fast and digital transformation is at the heart of our evolution. Were looking for a Manager Digital Transformation to help us architect and execute key technology programs that improve customer experience streamline operations and power the next generation of connectivity.
This is a strategic and hands-on leadership role with a focus on overseeing enterprise-wide digital initiatives especially within the ServiceNow platform. Youll work across departments to bring impactful projects to life driving efficiency and fostering innovation.
What Youll Do:
Program Delivery (50%)
- Leads end-to-end delivery of technical programs managing cross-functional teams and the ServiceNow Platform Team.
- Defines scope timelines and success metrics while ensuring alignment with Agile ITIL and SDLC best practices.
- Develops standardized delivery processes and manages risks dependencies and resource planning across initiatives.
- Oversees vendor performance platform governance and roadmap execution.
- Tracks program health through dashboards and reporting; manages ServiceNow upgrades testing and change control.
Digital Programs & ServiceNow Platform (20%)
- Owns and manages the ServiceNow platform including evaluation implementation and ongoing optimization in alignment with Beanfields strategic goals.
- Provides end-to-end oversight of ServiceNow modules and leads the delivery of related technology initiatives (e.g. ERP modernization CRM network planning systems).
- Develops future-state roadmaps and solution plans ensuring integration with existing systems and strategic alignment.
- Leads proof-of-concepts design sessions and supports successful solution deployment.
- Occasionally takes direct ownership of specific programs or enhancements (e.g. ITSM improvements).
- Builds strong relationships with stakeholders to ensure timely high-quality and value-driven outcomes.
Strategy & Planning (10%)
- Partner with business and IT leaders to define a roadmap of digital initiatives.
- Develop and track performance metrics tied to business outcomes.
- Communicate project status resource needs and risks to key stakeholders.
- Develop long-term support plans for internal customers aligned with their strategic plans and look for continuous improvement opportunities in service delivery while following the ITIL service management framework.
People Leadership (10%)
- Leads and mentors the ServiceNow Platform Team fostering a high-performance growth-focused culture.
- Provides coaching technical guidance and development opportunities aligned with team goals and strategic priorities.
- Ensures clarity around service expectations SLAs and KPIs for internal teams and external partners.
- Builds strong cost-effective relationships with vendors and service providers to support long-term success.
Financial & SLA Oversight (10%)
- Support budgeting licensing vendor contracts and long-term forecasting.
- Develop business cases and manage ServiceNow-related financial responsibilities.
What You Bring:
Required Experience & Skills
- 5 years experience working in ServiceNow
- Familiar with LDAP MS Active Directory ADFS Google Identity and integration with ServiceNow
- Familiar with Service Oriented architecture and web services integration (SOAP WSDL REST APIs)
- Experience creating ServiceNow update sets promoting and testing through multiple instances and into production
- Experience with multiple ServiceNow Modules outside of just ITSM. Ie. (CSM FSM SPM IRM SOM TSOM TNI to name a few)
- Ability to adapt to new technologies and evolving customer requirements
- Excellent analytical and creative problem-solving skills
- Capable of working independently as well as in a team environment
Preferred Qualifications
- Bachelors degree in Computer Science Information Systems Engineering or a related field
- ServiceNow Certified System Administrator
- ServiceNow Certified Technical Architect
- ITIL v4 Foundations certification
- Experience supporting ITSM and IT Operations functions
Whats in it for you
- Competitive base salary plus bonus based on company and individual performance.
- Permanent full-time position.
- A comprehensive group insurance plan - medical dental vision care with health and lifestyle spending accounts.
- A fantastic parental leave top-up program.
- Support for professional and career development.
At Beanfield we are proud to be an equal-opportunity employer.
We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race colour religion gender gender identity or expression sexual orientation national origin genetics disability age or any other protected status. Beanfield is dedicated to providing access equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of employment as well as in our services programs and activities. If you require accommodation during the application or interview process please contact us at.
Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.
Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in@. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.
Required Experience:
Manager
Employment Type
Full-Time
