Senior System Administrator
Senior System Administrator
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Job Description
Company Overview
Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients
from our six offices across US Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering data science and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom Banking Wealth Management product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations deep
technology and domain experts and global teams. Incedo University our learning platform provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology
Role Description
About the Role
We are seeking a skilled and motivated Senior System Administrator to join our IT team. This role is responsible for handling advanced technical support tasks troubleshooting escalated issues and ensuring timely resolution of user problems related to IT infrastructure network connectivity and system access.
You will work closely with L1 support teams end-users and infrastructure teams to maintain smooth IT operations and enhance user satisfaction.
Key Responsibilities
- Efficiently handling and resolving of technical issues
- Provide advanced troubleshooting for hardware software OS and application issues
- Support users in day-to-day IT problems across desktops laptops mobile devices and printers
- Manage user account administration
- Diagnose and resolve basic networking issues (IP conflicts DNS/DHCP issues LAN/Wi-Fi problems)
- Coordinate with third-party vendors and internal teams for issue resolution
- Document solutions and maintain knowledge base articles
- Participate in system upgrades migrations and routine maintenance tasks
Provide remote support using tools like RDP TeamViewer or equivalent
Technical Skills
Required Skills & Qualifications
- 57 years of experience in IT support desktop support or helpdesk roles
- Strong knowledge of Windows 10/11 and Microsoft Office Suite
- Basic understanding of networking (TCP/IP DNS DHCP VPN)
- Experience with Active Directory user provisioning and permissions
- Familiarity with ticketing systems (e.g. Service Desk Plus Jira)
- Excellent troubleshooting and problem-solving skills
- Strong interpersonal and communication skills
- Ability to prioritize tasks and work under minimal supervision
Nice-to-have skills
Qualifications
Preferred Qualifications
- ITIL Foundation certification (optional but preferred)
- Preferred graduation in computers
- Exposure to remote support tools and asset management platforms
- Experience supporting Microsoft 365
Company Value
We value diversity at Incedo. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Senior IC
Employment Type
Full Time
