Service Coordinator
Service Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
- Manage inbound and outbound communication with customers and technicians via phone and email.
- Coordinate technician schedules job updates and follow-ups.
- Generate review and send out service reports and job cards.
- Track part orders and communicate ETAs clearly to clients.
- Review service contracts to determine if works are chargeable.
- Raise manage and follow up on quotes for repairs.
- Create and maintain contracts recurring charges and CPI increases in SimPro.
- Invoice clients per service agreements; resolve discrepancies with the accounts team.
- Approve supplier and contractor invoices via Xero and update records in SimPro.
- Provide administrative support to managers and the CEO including calendar coordination reporting and general task management.
- Assist in maintaining documentation and internal workflows.
Requirements
- Proven experience with SimPro and Xero.
- Strong communication and customer service skills.
- Highly organized with excellent attention to detail and follow-through.
- Proficient in Microsoft Office tools (Outlook Excel Word Teams).
- Comfortable working full-time remotely during UK business hours.
- 5 10 years experience in a similar administrative or operational support role.
Benefits
- Australian clients and Australian hours (giving you great experience and an early finish!)
- Work from Home Allowance
- HMO for you AND a dependent from Day 1
- 20 Days Annual Leave and 5 Days Sick Leave
- Government Statutory Benefits
- 13th Month Pay
- Computer Equipment
- Opportunities for growth
Simpro and Xero
Employment Type
Full Time
