Service Design Manager - NDIS & Older Adults
Service Design Manager - NDIS & Older Adults
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- Full-time ongoing position Hybrid working conditions
- Competitive salary (based on qualifications and experience) Super Generous Salary Packaging benefits of up to $18550
About the role
Are you ready and willing to seize an exciting opportunity within Each Join us in transforming our services alongside key stakeholders including Program Directors Director Clinical Governance Quality and Risk and National Clinical Practice Leads.
As a valued team member youll spearhead innovative service design projects develop reports and co-produce co-design and re-design Person-centred Accessible Connected Effective and Safe (PACES) service models. Embrace this chance to make a significant impact and grow professionally with us.
Responsibilities include:
- Drive quality and compliance relevant to NDIS and Aged Care conducting gap analyses and responding to identified risks to ensure high standards of care.
- Lead service design and improvement initiatives using data stakeholder feedback and best practice to drive service excellence and improve outcomes.
- Collaborate with teams to integrate changes into systems policies procedures and practice guidelines ensuring alignment with sector reforms legislation and quality standards.
- Provide national practice leadership supporting governance capability development and secondary consultation across operational areas.
- Use data and technology to measure impact inform decision-making and enhance service efficiency and effectiveness.
- Identify revenue opportunities and partner with Finance and Program Directors to meet funding and performance requirements.
- Support new service establishment ensuring service model integrity and alignment with contract outcomes.
- Contribute to strategic initiatives preparing reports for executive leadership and engaging with government peak bodies and funders to position Each for sustainable growth.
To view a copy of the full Position Description click here. Alternatively for more information please contact Julie White (Director - Clinical Governance) at
Who we are looking for
As Service Design Manager we are looking for someone who has consolidated experience in the provision of NDIS and/or Older Adults services as well as the proven ability to cultivate collaborative partnerships engage teams drive change influence outcomes problem-solve and make decisions in a fast-paced environment.
To succeed in this role you will:
- Be purpose-driven and client-centred; bringing a strengths-based approach to Eachs people & services.
- Have the demonstrated capability to design implement lead and evaluate new and innovative service models across the social and community health sector.
- Proven ability to identify compliance gaps recommend policy changes and implement continuous improvements to ensure alignment with governance and regulatory standards.
- Experience managing projects or contributing to project delivery within large or complex organisations.
- Have the ability to interpret legislation and practice guidance and design accessible policies and procedures and training.
Your strong knowledge of NDIS & Aged Care compliance requirements including standards legislation frameworks and system requirements will help you succeed in this role.
Qualifications :
- Undergraduate and/or graduate qualification in an area relevant to the NDIS/Older Adults Service Design portfolio (preferred) or extensive operational/practice experience in the relevant portfolio area.
- A cleared National Worker Screening Check prior to commencement of employment.
Additional Information :
Who youll be working with
As the Service Design Manager you will be working in partnership with operational teams National Clinical and Practice Leads and corporate service teams to design and redesign the models systems and processes required to deliver safe effective person-centred connected and sustainable services across your portfolio.
What we offer
EACH is committed to developing our people. Here youll be supported to be your best. What we provide:
- Work arrangements that flex to you to allow for a positive work-life balance
- Engaging inclusive supportive team
- Competitive salary based on qualifications and experience
- Generous Not-for-Profit Salary Packaging of up to $15900 free income tax per year to maximise your take home pay
- Up to $2650 additional tax-free money to spend towards meals entertainment
- Support through a comprehensive Employee Assistance Program for you and your immediate family members
- Opportunity to purchase additional leave
- Opportunities to continuously grow and develop.
Applications close Tuesday 15th July 2025*
*Please note that applications will be reviewed as they are received and interviews may take place before the closing date.
Position Description here.
Next Steps in the Hiring Process
Thank you for your interest in joining Each! To learn more about next steps please check out our Hiring Process Guide.
We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.
Didnt find the perfect role today Stay connected by joining our Talent Community be the first to hear about new opportunities at Each!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
