Associate Specialist, O2C (Fixed Term Employment)

• Successful candidate is responsible to providing efficient O2C finance operation support including incoming payments allocated in order to support the timely and accurate management of the debt portfolio.
• Require to have basic knowledge on O2C processes such as billing & invoicing and payment & receipting. Training will be provided to equip O2C knowledge to support customer inquiries.
• Address and resolve any finance queries lodged pertaining to accounts within specific SLAs (Service Level Agreements)
• Maintain open communication channels and keep detailed records of all our customer interactions 
• Allocate all incoming payments correctly using remittance advice receipts if required by local legislation
• Keep up to date with any marketing product finance or fraudulent activity to ensure that you are able to respond to queries
• Handle hands on work and ad hoc assignments required by Supervisor and Manager
• Collaborating with O2C Collection team and sales team to support O2C Collection activities where needed.
• Contribute to the management of a portfolio of clients forming strong relationships with some of our key internal stakeholders as required including Sales & Customer Service to deliver outstanding customer support
• Excellent problem-solving and conflict resolution skills will be a plus point.

Qualifications :

• Previous experience in Credit Management or Finance highly regarded
• Strong verbal and written communication in English highly desirable
• Proven track record to effectively resolve customer issues while remaining cool calm and collected under pressure
• Demonstrated capability to achieve critical metrics set by the organization
• Strong listening and negotiation skills

Other Qualifications Skills and Experience

• Degree in Accounting Finance or related field preferred. Equivalent experience will also be considered.
• Working experience with Salesforce and Workday Financials desirable
• Previous experience working collaboratively within Finance teams to deliver continuous improvement initiatives with an eye for efficiency and streamlining processes
• Previous exposure with the laws governing debt collection practices

Additional Information :

At SEEK we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such we welcome applications from people with a diverse group of backgrounds and life experiences especially as they relate to gender sexual identity culture faith disability and life stages. If you have the skills curiosity and an adaptable approach but dont meet every responsibility or qualification listed in this advertisement please still get in touch with us.

Remote Work :

No

Employment Type :

Contract