Customer Service Associate
Customer Service Associate
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Job Description
Your influential mission. You will...
- Provide exceptional customer support and care to our clients.
- Address queries from existing customers via chat email and phone calls (e.g. log-in issues payments withdrawals bonuses responsible gambling and general terms and conditions).
- Employ a professional and friendly approach in assisting with queries.
- Be empowered to resolve any customer issue.
- Adhere to our companys procedures and uphold our high standards.
- Achieve predetermined personal and team targets.
- Keep your job knowledge current.
Qualifications :
Components for success. You...
- Are fluent in English with a preference for British and Irish accents.
- Personal interest in Sports.
- Have experience in online customer support.
- Possess strong computer literacy.
- Excel in communication and multitasking skills.
- Describe yourself as a team player who is open to sharing knowledge and supporting colleagues.
- Are motivated to achieve preset goals and targets.
- Have the flexibility to work shifts to accommodate both your personal and professional commitments.
Youll get extra points for...
- Having experience in customer support or client-facing roles.
Additional Information :
Thrive in a culture that values...
- Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
- Employees health and well-being through comprehensive health and dental insurance plans life insurance MultiSport card employee assistance program and food travel and wellness allowances.
- Work-life balance by providing 25 days of paid annual leave allowing you to relax and recharge.
- Continuous growth with company-sponsored seminars training programs social activities and events guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed and baby bonuses.
PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia Bulgaria Playtech Management Services a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals fostering a culture of collaboration respect and support. Specializing in customer support and risk management services for leading gaming platforms worldwide our teams boast industry-leading response times and expertise. At Playtech Managed Services we prioritize the personal and professional development of our team members offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success and in return we invest our passion in them. We provide a fun creative rewarding and inspiring environment where individuals have the freedom to express themselves.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
