Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Krero m te tranga About the role
The CSR role is a combination of selling to & servicing of customers across multiple channels for our current range of products plus any additional products we may add in future.
Youll be responsible for providing excellent experiences at every touchpoint and for every moment that matters to customers. This team has a strong sales-through-conversations focus on acquisition and cross-selling with new and existing customers to provide the best value to them and Contact.
To be successful you will:
- Provide seamless experiences to customers through phone and digital channels.
- Focus on sales through customer inspired conversations.
- Be skilled in using empathy effective listening and questioning techniques to identify customer service cues and sales drivers and realise opportunities to add value to our customers partners and to Contact.
- Youll be a self-starter and proactive learner who is comfortable with change and a key contributor to making recommendations on better customer experiences.
In return we can offer you numerous benefits that can significantly enhance your professional experience. Contact provides a collaborative and supportive environment where team members are encouraged to share ideas and innovate. Additionally Contact emphasises work-life balance ensuring that employees can maintain their well-being while achieving their professional goals. Our commitment to diversity and inclusion also means that you will be part of a dynamic and welcoming community where different perspectives are valued and respected.
Qualifications :
Ko wai koe About you
Whether you have previous contact centre experience or are new to the field your resilience problem-solving skills and ability to communicate effectively will be highly valued. We believe in nurturing talent and providing opportunities for growth so even if you dont meet all the criteria we encourage you to apply and bring your unique strengths to our team.
Key Attributes:
- Solid computer skills - if youre comfortable using Teams CRMs etc then thats a great start!
- Strong interpersonal communication skills and active listening abilities.
- Resilience and the ability to handle challenging situations with empathy.
- A proactive approach to problem-solving and decision-making.
Additional Information :
The process:
- After you apply your CV will be reviewed within 2 working days (Monday - Friday)
- You will then be shortlisted to complete a one way video interview please keep an eye on your spam/junk folder!
- If we like what we see well be in touch to have a chat to organise an in person interview at our Dunedin office.
- If we decide to proceed well do the usual background checks (2x references credit and MOJ) before an offer is made for a start of the 25th of August
Please note:
- Multiple roles so apply quick as you dont want to miss out!
- This role is based at our Dunedin office
- Start date is 25th August with an initial 8 week onboarding experience (full time Monday to Friday 8am-430pm) - if you have any leave/holidays booked - do let us know so we can try and accommodate.
- Following that - a 40 hour week between 9-6 Monday to Friday with 1 in 4 Saturdays rostered on.
We look forward to welcoming you to our team and supporting your professional journey!
Please note only candidates with the right to live and work in New Zealand will be considered for this role.
Research shows that while men apply to jobs where they meet 60% of the criteria women and those in underrepresented groups tend to only apply if they tick every box. Were not about box ticking so if you think you have what it takes but dont meet everything stated above please still get in touch. Wed love to krero.
Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
