Physical Security Operations Centre Specialist

ADGA is hiring a Physical Security Operations Centre Specialist to work in our banking clients Physical Securitys Incident Reporting Centre (IRC) based in the Greater Toronto Area (Downtown Toronto & Mississauga). This site is the current intake triage and escalation for physical security & life safety matters for our client in Canada Europe and Asia-Pacific.

Our goal is to increase the security maturity of our banking client by creating a best-in-class data driven intelligence led Global Physical Security Operations Centre (GSOC). We will employ a holistic proactive and risk-based approach to security operations by elevating the capabilities of three main areas: People Processes and Technology.

The Physical Security Operations Centre Specialist is responsible for satisfying the safety and security needs for the protection of employees visitors vendors and assets as required. This includes reporting and triaging security related incidents monitoring threats evaluating results and ensuring the overall department goals are achieved. The role ensures that all activities of the group are performed according to established IRC policies and procedures. The role is responsible for making recommendations to the Supervisor on duty regarding critical incidents and security related events.

Job Requirements:

• Monitors for and identifies threats trends and incidents that could negatively impact the security of personnel facilities operations and reputation
• Responsible for detailed report writing that will involve an in depth understanding of critical incident escalation
• Handles sensitive and confidential information with limited supervision
• Consults with all risk functions in the development and documentation of policies procedures and controls for all department processes
• Coordinates security guards as needed
• Actively monitors and facilitates the occurrence of security related incidents
• Assesses threats based on incoming data and makes decisions based on findings
• Participates in numerous Physical Security projects including - Physical Security technology video monitoring and retrieval
• Monitors access control systems and takes actions in response to an alarm breach or malfunction
• Appropriately responds to security operations notifications and requests made by internal and external parties
• Liaises with emergency medical services the fire department and law enforcement in the event of an emergency
• Conducts open-source research to answer specific questions and develops intelligence products
• effectively multi-task sourcing relevant information quickly to support decision making and effective problem solving.
• Understand and apply operating policies and procedures
• support the timely and accurate completion of business processes and procedures
• support and participate in process improvement opportunities
• participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
• support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• participate in personal performance management and development activities including cross training within own team
• keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• contribute to a fair positive and equitable environment that supports a diverse workforce
• act as a brand champion for your business area/function and the bank both internally and/or externally

Additional Information :

Work-Life Balance  

We strongly support a healthy and productive work-life balance. This starts with a flexible approach to work and policies designed to support employees through their day-to-day routines and major life events. For example we offer a Maternity/Parental Top-Up (up to 52 weeks) and a Reservist Leave Top-Up (up to 180 days). 

ADGA continuously strives to integrate advanced Diversity Equity & Inclusion (DEI) approaches and practices into our work culture. Our employee-based DEI Committee explores activities and invites discussions that foster an environment where all employees feel valued respected and heard.

Compensation  

Above and beyond our commitment to offer a competitive base salary ADGA has a company-wide profit-sharing plan for all full-time and part-time employees.

Comprehensive Benefits and Total Rewards  

We offer a comprehensive benefit program providing employees with the choice between base or enhanced plans. Depending on the plan ADGA pays for Health & Dental a Health Spending Account Short-Term Disability an Employee Assistance Program and a Telemedicine service. Also offered: discounts on gym memberships 5000 perks through Perkoplis a Deferred Profit Sharing Plan and access to a wide range of other employee-centric services and savings programs.

Remote Work :

No

Employment Type :

Contract