Customer Service Manager
Customer Service Manager
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Job Description
Were looking for an experienced and enthusiastic Customer Service Manager to lead our dedicated team of customer service professionals across Europe. Youll be a champion for our customers ensuring they have an exceptional experience at every touchpoint. Youll inspire your team to deliver outstanding service drive continuous improvement and build strong relationships with our valued customers.
What Youll Do:
- Lead and Mentor: Guide coach and motivate your team to provide exceptional service and achieve performance goals. Foster a positive and supportive team environment where everyone can thrive.
- Elevate the Customer Experience: Develop and implement strategies to enhance customer satisfaction loyalty and retention. Be a proactive advocate for our customers ensuring their voices are heard and their needs are met.
- Drive Operational Excellence: Analyze customer service metrics identify areas for improvement and implement solutions to streamline processes and enhance efficiency.
- Empower Your Team: Provide your team with the tools resources and training they need to excel in their roles. Encourage their professional development and create growth opportunities.
- Collaborate Cross-Functionally: Partner with other departments (e.g. Sales Marketing Product) to ensure a seamless customer experience and achieve shared business objectives.
- Resolve Escalations: Handle escalated customer issues with empathy and professionalism finding solutions that build trust and loyalty.
- Champion a Customer-Centric Culture: Promote a culture of customer focus throughout the organization ensuring that customer needs are at the forefront of all decisions
Qualifications :
What Youll Bring:
- Proven Experience: 3 years of experience leading and managing a customer service team preferably
- Customer Obsession: A genuine passion for outstanding service and exceeding customer expectations.
- Leadership Skills: The ability to inspire motivate and develop a high-performing team.
- Communication Mastery: Excellent written and verbal communication skills in English with the ability to build rapport with customers and colleagues at all levels.
- Problem-Solving Prowess: Strong analytical and problem-solving skills to identify root causes and implement effective solutions.
- Data-Driven Mindset: Experience using data and metrics to track performance identify trends and drive improvements.
Additional Information :
Who we are! - Our Story:
Every voice. Every day! Eight Values. One Team!
Being open to every voice every day brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse global team every voice makes us stronger. When we listen to and learn from each other there is no limit to what we can achieve together. Each of us is unique and we appreciate bringing together different personalities and talents.
Avery Dennison is an equal-opportunity employer.
To find out more about all our employee resources groups globally as well as our Diversity Equity & Inclusion approach please go to Avery Dennison we do what we love and we love what we do - Just click here and get to know us better: Life @ Avery Dennison ( Work :
No
Employment Type :
Full-time
Employment Type
Full-time
