Strategy & Operations Manager
Strategy & Operations Manager
Posted on :
10-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-07-2025
Job Description
Hello Neighbor is seeking a Strategy & Operations Manager to support internal operations cross-functional projects and organizational effectiveness. This position plays a key role in ensuring that internal systems strategic initiatives and cross-departmental efforts move forward efficiently and in alignment with Hello Neighbors mission.
This is a non-supervisory cross-functional role ideal for someone who is highly organized detail-oriented and able to lead from the middle. The Strategy & Operations Manager will work closely with the CEO Assistant Director of Finance and leadership team to improve internal workflows support program delivery monitor program evaluation and pilot KPIs and strengthen infrastructure through project-based coordination and operational excellence.
Founded in 2017 Hello Neighbor empowers refugees and immigrants through community connections helping them move from arrival to belonging with dignity cultural sensitivity and meaningful support. Our work is organized across three departmentsEducation & Community Empowerment Health & Stabilization and Employmenteach running programs designed to meet the unique needs of the communities we serve. In addition to our local work we lead a National Network of grassroots organizations across the U.S. united by a shared commitment to supporting refugee and immigrant families and inspiring long-term change.
This is an in-house full-time non-exempt position at our Pittsburgh PA office in Larimer We are currently on a hybrid work schedule of 9am5pm Monday through Friday with in-office days on Tuesdays Wednesdays and Thursdays. The successful candidate must be currently authorized to work in the United States.
Reports To: Assistant Director of Finance
Key Areas of Responsibility
- Coordinate internal cross-departmental projects and ensure timely tracking follow-up and documentation of deliverables
- Lead and maintain project plans timelines and internal coordination for strategic initiatives
- Support internal meeting logistics documentation and accountability structures
- Collaborate with CEO and leadership to document strategic priorities and monitor progress
- Maintain and improve internal SOPs shared systems documentation and workflows
- Oversee centralized internal knowledge tools (Google Drive Notion) and ensure version control and accessibility
- Serve as Tech Curation Lead for Slack and Notion optimize internal use lead training and maintain documentation
- Support administrative operations across departments with project-based leadership on:
- Interpreter Coordination
- Van & Vehicle Oversight
- Procurement Tracking
- Partner on strategic planning for revenue-generation pilots through SWOTs and cost-benefit support
- Contribute to after-action reviews and internal learning cycles by identifying gaps and proposing workflow improvements
- Collaborate with the Impact and Programs teams to support data collection reporting and performance tracking
- Develop and maintain tools to track KPIs for internal benchmarks and pilot programs
- Monitor program outcomes and pilot progress toward goals ensuring alignment with strategic direction
- Support the documentation and evaluation of new initiatives and revenue-generating projects
- Support and coordinate internal readiness for the Westmoreland County Expansion Project
- Contribute to Federal Program Spend Down Projections in partnership with Programs and Finance
- Support execution of department-level deliverables aligned with funder or strategic priorities
Cross-Functional Project Coordination
Systems & Knowledge Management
Operational Support & Internal Projects
Program Evaluation & Pilot KPI Tracking
Special Project Leadership
Preferred Qualifications
- Bachelors Degree or equivalent experience in nonprofit operations project management or a related field
- Minimum of 2 years of experience in cross-functional project coordination or nonprofit operations
- Proficient in digital tools including Slack Notion Google Workspace and project management platforms
- Strong communication writing and organizational skills with the ability to manage multiple projects
- Demonstrated ability to work independently and collaboratively across teams
- Experience working with diverse populations and maintaining cultural competency
- Familiarity with federal grant reporting evaluation or internal audits is a plus
- Valid drivers license and reliable transportation required
About You
- Organized detail-oriented and dependable
- Able to manage timelines and problem-solve independently
- Enjoys process design and cross-departmental coordination
- Communicates clearly and professionally with diverse internal team
- Values Hello Neighbors mission of dignity inclusion and community
- Lived migration experience or additional language fluency is a plus
Additional Details
- This is a full-time non-exempt position at our Pittsburgh PA office in Larimer with the possibility of extension pending funding availability.
- Clearances required: Pennsylvania Child Abuse History Clearance Pennsylvania State Police Criminal History Clearance Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and/or PSEA training may also be required depending on job requirements
- Valid drivers license required personal vehicle and proof of insurance are required; MVR records will be required
- Applications are accepted on a rolling basis
- Selected candidates will be invited to interview on a rolling basis
- Anticipated Start Date: August 2025
- The successful candidate must be currently authorized to work in the United States.
- $21.63 - $ 24.03/hour nonexempt
- Comprehensive benefits package available including medical/dental/vision insurance for employee and dependents (75% employer-paid) generous PTO policies and holiday policy and participation in employer-sponsored retirement savings with employer match (after 12-months employment).
Equal Opportunity Employer
Hello Neighbor is committed to creating an inclusive workplace that reflects the diversity of the communities we serve. We are proud to be an equal opportunity employer and welcome applicants regardless of race ethnicity gender sexual orientation disability age religion or background. Applicants with lived migration experience and criminal histories are encouraged to apply consistent with legal requirements.
All Applications Welcome
Studies show that women and people of color often hesitate to apply unless they meet every qualification. If youre passionate about our mission and believe you can contribute to our team we want to hear from you even if your experience doesnt align perfectly.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
