Kia Service Advisor
Kia Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
About Us:
At Bill Dube Kia we are more than just a dealership; we are a family committed to delivering exceptional service and creating a positive impact in our community. With a legacy of 50 years of excellence across our dealerships we pride ourselves on fostering a culture of integrity teamwork and dedication to customer satisfaction.
As we launch our brand-new state-of-the-art Kia dealership were building a talented customer-first team from the ground upand were looking for an enthusiastic organized and service-driven Service Advisor to help shape the customer experience from day one.
Position Summary:
As a Service Advisor youll be the key link between our customers and the service department. Your role is to ensure every customer receives clear communication accurate repair recommendations and an outstanding experiencewhether theyre in for a routine oil change or a major repair. Youll work closely with technicians parts staff and management in a fast-paced team-oriented environment where your energy and attention to detail will shine.
Key Responsibilities:
Greet customers warmly and professionally creating a welcoming and trust-filled environment
Clearly explain vehicle service needs and maintenance recommendations
Prepare accurate repair orders using Dealertrack and xtime
Communicate effectively with technicians and parts staff to ensure timely completion of services
Provide status updates to customers and answer questions throughout the repair process
Review completed repairs with customers and explain work performed associated costs and future maintenance needs
Follow up with customers to ensure satisfaction and promote future service visits
Assist in maintaining CSI (Customer Satisfaction Index) and departmental goals
Qualifications:
Prior experience as a Service Advisor or in a customer-facing role within an automotive dealership or service center preferred
Working knowledge of vehicle systems and general automotive terminology
Experience with Dealertrack or similar dealership software is a plus
Strong organizational skills and the ability to multitask in a high-volume environment
Excellent communication and customer service skills
Positive attitude team-player mentality and attention to detail
Valid drivers license and a clean driving record
What We Offer:
The opportunity to be part of the ground floor launch of a brand-new Kia dealership
Competitive pay plan with performance-based bonuses
Profit-sharing program
Full benefits package including medical dental and vision
401(k) with employer match
Access to the NADA Education Platform for professional training and career development
Paid time off and holidays
Supportive family-run dealership culture focused on respect growth and teamwork
Join the Bill Dube Kia family and help us build a service experience that reflects our values and our legacy.
If youre passionate about customer care and ready to be part of something new and exciting apply today!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
