IT Helpdesk Administrator
IT Helpdesk Administrator
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Job Description
IT Helpdesk Administrator - Long View NC
About Us
OneH2 is a US company with an ambitious agenda to reinvent the energy industry through hydrogen technology. OneH2 designs and manufactures innovative products from hydrogen production plants and distribution equipment through to vehicle powertrains and fuel systems.
OneH2 is also the leading provider of hydrogen as a fuel to the transportation and materials handling industries.
We are a unique hydrogen business in that we address the entire value chain of hydrogen fuel from molecule to vehicle. Our mission is to be a global hydrogen company and usher in a new era of fuel energy. We heavily invest in our technology and our people as we embark on a challenging yet exciting journey re-shaping the future of energy.
If you share a passion for energy and technology and want to make a real difference in a rapidly growing scale-up company please read on.
Job Summary
We are seeking a motivated and resourceful IT professional to join our growing team. This role is ideal for someone who thrives in a dynamic environment and is excited by the challenge of shaping and scaling IT operations from the ground up. The ideal candidate will play a critical role in both day-to-day IT support and long-term infrastructure development.
Responsibilities:
- Design build and deploy IT infrastructure from the ground up including systems networks and hardware to support a rapidly scaling workforce.
- Manage and deploy IT hardware in a complex and expanding Google Workspace environment.
- Handle full-cycle user onboarding including configuration of Google Workspace Office 365 VOIP devices and distribution of IT peripherals.
- Provide Tier 1 and Tier 2 support to users both in-person and remotely ensuring efficient resolution of IT issues.
- Collaborate with third-party service providers for hardware servicing and technical support beyond internal capacity.
- Implement and maintain core IT systems including network switches firewalls and web-filtering appliances; assist in procurement and architecture planning.
- Set up monitor and manage virtual servers optimizing usage of system resources.
- Enforce IT security best practices across the organization; configure and monitor access controls and conduct regular user security awareness training.
- Develop and manage backup systems using contemporary tools and strategies to ensure data resilience and disaster recovery readiness.
- Ensure all IT practices are aligned with company quality environmental and business continuity standards.
- Contribute to ongoing process improvement by researching recommending and piloting innovative IT solutions.
Challenges You Will Tackle:
- Building a secure and scalable IT infrastructure from scratch in a fast-paced high-growth environment.
- Balancing hands-on helpdesk responsibilities with strategic planning and system development.
- Maintaining a high level of service quality while supporting a distributed workforce across multiple platforms.
- Driving user adoption and compliance with IT policies and security best practices.
Requirements:
- Degree in Information Technology or related fields like Computer Science.
- 4 years of previous experience in related role.
- Valid and verifiable certifications such as (AWS Azure Google Cloud CompTIA Security A etc).
- This is an onsite position - must be in the local area.
What We Offer:
- Joining a dynamic company at a time of major growth and expansion.
- Professional development and career growth.
- Working in an inclusive environment that promotes diversity.
- Competitive salary.
- Upon completion of your 90-day probationary period we also offer a comprehensive benefits package at no cost to you including medical dental and vision insurance.
- We also cover 25% of your dependents.
**All employees are required to undergo a drug screening and background check prior to employment.
**Starting Salary: Based on experience & can be discussed during the interview process.
**Must be willing to commute to and from Long View NC.
**As needed only - Must be able to commute to other OneH2 locations to assist with IT needs. These locations include: Connelly Springs NC and Clover SC.
In conformance with applicable law and OneH2 policy OneH2 is an affirmative action/equal opportunity employer. Pursuant to OneH2s affirmative action program OneH2 does not discriminate in its employment practices against any employee or applicant for employment because of the employees or applicants race religion natural origin ancestry sex age sexual orientation disability marital status domestic partner status or medical condition. Affirmative actions also include training programs outreach efforts and other positive steps to ensure equal employment opportunities.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
