FSO Lead, US Specialist Org, NAMER Sales Operations

AWS Sales Marketing and Global Services (SMGS) is responsible for driving
revenue adoption and growth from the largest and fastest growing small- and
mid-market accounts to enterprise-level customers including public sector. The
AWS Global Sales (AGS) team interacts with leading companies and believes that
world-class support is critical to customer success.
The NAMER Global Sales Strategy & Operations team is seeking a driven talented
and experienced Sales Operations Lead for the US (Area) Specialist organization.
Area Specialists engage directly with assigned customers in partnership with Field
Sales teams to provide subject matter expertise critical to advancing and launching
opportunities. Area Specialists are part of the Account Teams for account planning
opportunity identification and pursuit (including RFP/RFIs architecture
development) closing deals and shepherding wins to post-sales teams. Acting as
the front-line touch point for Specialist customer engagement Area Specialists
provide data and anecdotes on what is working and what is not back to GTM
Specialists and into Worldwide and Service teams. The FSO Lead for the US
Specialist Org will be a key business stakeholder and partner for the sales
leadership of this organization. This candidate will play a key role in supporting
excellence in strategy and operations in partnership with the sales leadership
team. This candidate would be expected to work cross functionally to help this
organization successfully land and execute against these strategic priorities. We
are looking for a hands-on and motivated self-starter who can navigate effectively
in a matrixed environment to drive business results.
This candidate will support the rhythm of the business activities such as Annual
Planning Cycles Monthly Business Reviews Quarterly Business Reviews and
other cadenced reporting and metrics for this team.
This candidate will be expected to drive predictable reporting analyze business
trends and make business recommendations to senior management based on these
analyses all in an environment of rapid growth and increasing complexity. This
role will also lead the strategic definition of the key sales support systems and
processes to meet the growth trajectory of the business and achieve the revenue
and market development objectives. The ideal candidate has strong business and
financial acumen broad technical skills sales and marketing expertise and a deep
analytic background.
This position works with the several stakeholders supporting the extended
Enterprise Sales organization such as Business Development Marketing
Professional Services and the Partner team. The candidate must have the ability to
communicate effectively across multiple technical and non-technical business
units as well as across other geographies as necessary.
The candidate will play a key role in defining processes for end-to-end execution of
territory planning and account alignment of the sellers in this organization sales
compensation management headcount planning and revenue and goals planning.
A successful candidate is a person that has a proven work ethic that drives the
desired results. This is a hands-on position - the ideal candidate must be willing to
roll up their sleeves.

Key job responsibilities
-Business partner to sales leadership
-Help define the go-to-market strategy
-Work cross functionally to execute priorities
-Support rhythm of business activities
-Identify reporting issues gaps in processes and drive timely resolution.
-Work cross functionally to land and execute these priorities
-Support the management cadence for the business
-Develop routine and ad-hoc analytic reports to senior management regarding
business development initiatives customer segment performance performance
against goals etc.
-Ensure reports contribute to business insight and decision-making
-Develop relationships and processes with sales partner marketing business
development professional services finance HR sales operations and other
stakeholders to execute the operational priorities
-Assist Sales Managers in all aspects of evaluating their teams performance.
-Identify reporting issues gaps in processes and drive timely resolution.

About the team
About AWS
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AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.


- 10 years of Microsoft Excel experience
- Bachelors degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM variable compensation revenue reporting forecasting Salesforce automation etc.
- Experience defining refining and implementing sales processes procedures and policies or equivalent

- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120500/year in our lowest geographic market up to $199300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.