drjobs Enrollment Support Specialist, Graduate and Professional Studies (Hybrid)

Enrollment Support Specialist, Graduate and Professional Studies (Hybrid)

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1 Vacancy
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Job Location drjobs

San Diego, CA - USA

Hourly Salary drjobs

$ 22 - 24

Vacancy

1 Vacancy

Job Description

PLNU is a Christian liberal arts university in the evangelical Wesleyan tradition offering quality undergraduate graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged character is modeled and formed and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of Gods kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits:

We are pleased to offer attractive benefits and resources. This includes benefits such as health dental tuition benefits for employees and dependents competitive retirement matching vacation and sick time and 15 paid holidays per year. In addition we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:

The Graduate/AUG (Accelerated Undergraduate) Contact Center serves as the hub for admissions and plays a pivotal role in converting inquiries into enrolled students. The team works in a student-focused high-energy and collaborative environment. The Enrollment Support Specialist will be integral in guiding prospective students through the front-end admissions funnel by offering excellent customer service answering inquiries setting appointments and facilitating smooth transitions to the appropriate counselor or department.

Location: This is a hybrid position that will allow an individual to regularly work both from home and the Mission Valley campus.

Salary:
Pay Range: $22.64 - $24.45 per hour
Internal Classification: Career Track - Support; Job Level - 3

Job Status:

Full time

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Job Description:

This role is designed for an individual who is energetic self-motivated organized andenjoys working in a fast-paced goal-driven environment.The Graduate/AUG Enrollment Support Specialist will play a critical role in the admissions process by responding to inquiries engaging with prospective students facilitating warm transfers to the appropriate counselors and assisting with informational events.

Work Performed

  • Proactively call email text and engage with prospective students to qualify leads build rapport and answer basic questions about programs aligning with the GPS Contact Strategy to effectively move them to the next stage in the admissions funnel.

  • Utilize lead qualification criteria to assess prospect readiness and prioritize high-quality leads for further engagement.

  • Monitor and respond promptly to incoming inquiries via phone email text and university chat providing accurate program information or directing students to the appropriate office.

  • Assist with warm transfers to counselors ensuring smooth handoffs that facilitate ongoing engagement.

  • Assist in coordinating and participating in Informational Events helping to ensure high student engagement and participation.

  • Other duties as assigned.

Qualifications

PHYSICAL REQUIREMENTS

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At PLNU we believe in pursuing calling together. Deep and meaningful relationships between students faculty and staff is vital in nurturing our shared community and expressing Gods love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal spiritual and professional potential.

Point Loma Nazarene University does not discriminate on the basis of race color national origin sex age disability or status as a veteran in any of its policies practices or procedures.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

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