18 years of experience across digital transformation automation corporate strategy business development delivery & partnership Management
Domain experience across CPG Travel Transportation & Logistics Banking and Financial Services Contact Center Operations
Proven expertise in implementation of large digital transformation programs across the above-mentioned geos covering Gen AI/ ML Robotic Process Automation (RPA) workflows Customer experience (Cx) layer Low Code / No Code solutions both on-prem and cloud native etc.
Full lifecycle management experience from POC to implementation to maintenance & support
Proven capability of complex program management leading & influencing multiple cross functional teams to deliver top quality top line and bottom line performance for the company
Engages with Diagnostic/ Pre-Sales team to understand Customer requirements drives Business Solutions define technical architectures and provides effort estimates for proposed Solutions
Perform investigational analysis and evaluation to determine project or application feasibility.
Prepare feasibility documents/ studies recommend and establish program objectives priorities and schedules in conjunction with user and functional requirements.
Interacting with Development and testing team Business team/ Operational Leadership and/or Senior Management throughout the project for smooth delivery
Able to manage budgets technical estimation in respect of the planning process.
Ensure adherence to timelines and budget leading to successful completion of the projects.
Shift timings can be flexible according to the project.
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