Client Experience Agent
Client Experience Agent
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Job Description
Discover
The Opportunity
Assumption is seeking a dedicated Customer Experience Agent to deliver exceptional service to our Individual Insurance clients by providing accurate and relevant product information via phone and email and performing various administrative tasks efficiently. To succeed in this role you should be professional friendly possess strong communication skills collaborate effectively with team members and maintain composure under pressure. Working hours are Monday to Friday up to 6pm with a call volume of approximately 30 to 35 calls per day.
What youll do
Responsibilities
- Respond to questions and requests by telephone or e-mail from clients and brokers about Assumption Lifes active and inactive products;
- Process customer requests such as sending documents changing addresses refunding premiums or dividends handling returned mail etc;
- Comply with service standards established by the sector;
- Contribute to the development and improvement of work methods and procedures.
What youll need
Qualifications
- Excellent communication skills in both French and English written and spoken;
- Post-secondary diploma in administration or equivalent experience is an asset;
- At least one year of experience in customer service telephone service;
- Knowledge of Microsoft Office Suite (Word Excel and Outlook)
- Enjoy working with the public and good communication skills;
- Good judgment tact diplomacy and politeness.
If this challenge matches your career aspirations and you would like to play a key role in the exciting development of our company please apply no later than July 22 2025.
Were looking for
Core Skills
A little bit about us
Assumption Life
At Assumption Life we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.
Assumption Life is deeply committed to its communitys development
Founded in 1903 in Massachusetts Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception Assumption Life has continued to making difference beyond the borders of lAcadie for all families across Canada. Our Company which began as a great idea 122 years ago is now one of the largest mutual life insurance and financial services companies in Canada. Today this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events raising funds for charities or helping people in need Assumption Life employees are very committed to their community and are always ready to help.
An employer of choice
We ensure competitive salaries as well as performance-based bonuses generous benefits and flexibility in our policies and practices to respond to the needs of our employees.
Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race color ancestry religion sex national or ethnic origin sexual orientation age citizenship marital status family status genetic characteristics disability gender identity or gender expression status of a pardoned person social condition or political activity. If you have a disability or special need that requires accommodation for an interview please let us know by emailing emailprotected
Are you interested
Work With Us
- The chance to be part of a dynamic high-performance team that adheres to the following ethical values: leadership collaboration trust and commitment;
- Opportunities for training and development;
- A comprehensive benefits package including competitive salary bonus pension and benefits;
- A dynamic downtown Moncton location;
- A paid volunteer day;
- Time off to care for family members and pets.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
