Customer Service Representative | CSR
Customer Service Representative | CSR
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Salary Not Disclosed
1 Vacancy
Job Description
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Customer Service Representative (Onsite Debit Account Support)
Location: Onsite San Antonio TX
Type: Full-Time Contract-to-Hire
Pay Rate:$15.00 per hour
Shift Differential:
- $1.50/hour: MondaySunday 6:00 PM 6:00 AM
- $1.00/hour: Saturday & Sunday 6:00 AM 6:00 PM
Training Schedule
- MondayFriday 8:00 AM 5:00 PM
- Includes a 1-hour lunch and two 15-minute breaks
Job Summary
We are hiring onsite Customer Service Representatives (CSRs) to support debit account services for a government financial services client. This role involves assisting customers by phone with their account needs troubleshooting issues and delivering high-level service while navigating multiple computer systems efficiently.
Key Responsibilities
- Assist customers with debit account questions and transactions
- Resolve account inquiries and troubleshooting issues professionally
- Navigate multiple computer applications with speed and accuracy
- Always maintain professionalism and world-class customer service
- Accept and implement coaching and performance feedback
- Recommend financial products/services that best meet customer needs
- Read and interpret documents relevant to customer accounts
- Maintain focus and quality in a fast-paced metric-driven environment
Requirements
- High School Diploma or GEDrequired
- Must be 18 years of age or older
- Minimum 6 months of customer service experience (phone or in-person)
- Must be able to type 25 WPM
- Strong telephone etiquette and active listening skills
- Ability to interact professionally with a diverse customer base
- Positive attitude and ability to work both independently and as part of a team
- Ability to handle pressure and remain focused in high-volume environments
- Excellent attention to detail and multitasking ability
- Must be able to sit for long periods of time
- Self-motivated with a strong work ethic
Pre-Employment Requirements
Candidates will be required to complete the following before or during employment:
Required Before Start (or Pending with Approval):
- Document Package(document verification)
- Criminal background check
- Credit check
Required After Start (Conducted Onsite):
- Fingerprinting
Required Experience:
Unclear Seniority
Employment Type
Full-Time
