Sr. Services Analyst - IT - Chicago, IL
Sr. Services Analyst - IT - Chicago, IL
Posted on :
10-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-07-2025
Job Description
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
Exelon is leading the energy transformation and were calling all problem solvers innovators community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger healthier and more resilient.
Were powered by purpose-driven people like you who believe in being inclusive and creative and value safety innovation integrity and community service. We are a Fortune 200 company 19000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE) Baltimore Gas and Electric (BGE) Commonwealth Edison (ComEd) Delmarva Power & Light (DPL) PECO Energy Company (PECO) and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence we elevate diverse voices fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work we provide competitive compensation incentives excellent benefits and the opportunity to build a rewarding career.
Are you in
Primary Purpose
Performs and/or manages activities relating to planning designing building and maintaining IT services projects portfolios products and processes related to IT Asset Management in ServiceNow. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project sub-project or process component. Expected to work under minimal supervision.
Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday Wednesday and Thursday).
No relocation is available.
Primary Duties
Develop and implement strategies for procurement deployment maintenance and disposal of IT assets. Oversee IT Assets and ensure the accuracy and completeness of IT asset data. (45%)
Assist in creation of documentation for products and services. Use best practices to improve products and services provided to stakeholders and monitor adherence within Team/Group to standards as defined within the Management Model (15%)
Maintain and enhance engagement with business and IT partners and other stakeholders including IT Asset Disposal vendor (15%)
Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required (15%)
Maintain technical knowledge and business acumen within IT Asset Management (10%)
Job Scope
Helps maintains the governance policies and direction of the ServiceNow IT Asset Management
Maintains the integrity of the ServiceNows Asset Management module
Identify improvements with internal consumers of data whose processes interact with ServiceNow
Perform manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners
Carry out IT activities required to manage service level agreements. Assist others in planning and prioritizing work and schedule.
Works closely with ServiceNow Platform Team and ITSM peers
Participate in weekly backlog grooming and work track meetings and ensure ITAM enhancements and stories are included in biweekly releases.
Maintain and enhance engagement with various stakeholders
Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
Maintain technical knowledge and business acumen within own discipline or function
As assigned manage budget for area of responsibility
As assigned manage working relationship with outsourcing partners
Additional Qualifications/Responsibilities
Minimum Qualifications
Bachelors degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or in lieu of a degree 6 to 9 years of relevant work experience.
Proficiency with data analysis in Microsoft Excel
Experience leading small IT projects or sub-teams and knowledge of IT project management.
Strong problem solving and analysis ability.
Excellent communications skills (written and verbal)
Ability to work with remote project teams
Preferred Qualifications
The following training and/or related certifications are desirable:
Scripting in ServiceNow
ITIL SACM
ServiceNow System Administration
ServiceNow Advanced System Administration
Benefits
Annual salary will vary based on a candidates skills qualifications experience and other factors: $98400.00/Yr. $135300.00/Yr.
Annual Bonus for eligible positions: 15%
401(k) match and annual company contribution
Medical dental and vision insurance
Life and disability insurance
Generous paid time off options including vacation sick time floating and fixed holidays maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.
Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
Exelon is leading the energy transformation and were calling all problem solvers innovators community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger healthier and more resilient.
Were powered by purpose-driven people like you who believe in being inclusive and creative and value safety innovation integrity and community service. We are a Fortune 200 company 19000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE) Baltimore Gas and Electric (BGE) Commonwealth Edison (ComEd) Delmarva Power & Light (DPL) PECO Energy Company (PECO) and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence we elevate diverse voices fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work we provide competitive compensation incentives excellent benefits and the opportunity to build a rewarding career.
Are you in
Primary Purpose
Performs and/or manages activities relating to planning designing building and maintaining IT services projects portfolios products and processes related to IT Asset Management in ServiceNow. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project sub-project or process component. Expected to work under minimal supervision.
Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday Wednesday and Thursday).
No relocation is available.
Primary Duties
Develop and implement strategies for procurement deployment maintenance and disposal of IT assets. Oversee IT Assets and ensure the accuracy and completeness of IT asset data. (45%)
Assist in creation of documentation for products and services. Use best practices to improve products and services provided to stakeholders and monitor adherence within Team/Group to standards as defined within the Management Model (15%)
Maintain and enhance engagement with business and IT partners and other stakeholders including IT Asset Disposal vendor (15%)
Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required (15%)
Maintain technical knowledge and business acumen within IT Asset Management (10%)
Job Scope
Helps maintains the governance policies and direction of the ServiceNow IT Asset Management
Maintains the integrity of the ServiceNows Asset Management module
Identify improvements with internal consumers of data whose processes interact with ServiceNow
Perform manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners
Carry out IT activities required to manage service level agreements. Assist others in planning and prioritizing work and schedule.
Works closely with ServiceNow Platform Team and ITSM peers
Participate in weekly backlog grooming and work track meetings and ensure ITAM enhancements and stories are included in biweekly releases.
Maintain and enhance engagement with various stakeholders
Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
Maintain technical knowledge and business acumen within own discipline or function
As assigned manage budget for area of responsibility
As assigned manage working relationship with outsourcing partners
Additional Qualifications/Responsibilities
Minimum Qualifications
Bachelors degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or in lieu of a degree 6 to 9 years of relevant work experience.
Proficiency with data analysis in Microsoft Excel
Experience leading small IT projects or sub-teams and knowledge of IT project management.
Strong problem solving and analysis ability.
Excellent communications skills (written and verbal)
Ability to work with remote project teams
Preferred Qualifications
The following training and/or related certifications are desirable:
Scripting in ServiceNow
ITIL SACM
ServiceNow System Administration
ServiceNow Advanced System Administration
Benefits
Annual salary will vary based on a candidates skills qualifications experience and other factors: $98400.00/Yr. $135300.00/Yr.
Annual Bonus for eligible positions: 15%
401(k) match and annual company contribution
Medical dental and vision insurance
Life and disability insurance
Generous paid time off options including vacation sick time floating and fixed holidays maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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