Sr Staff IT SystemsSupport Analyst

The Role

We are seeking an experienced IT Supplier Partnership Manager to oversee strategic partnerships with key strategic suppliers with a focus on professional services hardware software SaaS and cloud providers.

This role ensures suppliers deliver maximum value across cost performance compliance utilization and innovation The manager will drive a 360-degree supplier lifecycle framework from onboarding and governance to utilization optimization innovation and exit management supplier partnership and strategy 

What you will do 

• Develop and execute a 360-degree IT supplier engagement framework that integrates cost performance utilization compliance and risk.
• Build trusted partnerships with major strategic suppliers like software cloud hardware and managed services 
• Align supplier product roadmaps with enterprise IT strategy and digital transformation goals
• Facilitate joint governance meetings and strategic innovation roadmap with suppliers and stakeholders
• Governance Performance and Utilization Management 
• Define and manage supplier scorecards KPIs SLAs and governance processes 
• Partner with ITAM teams to track software license usage entitlements and compliance 
• Explore software utilization trends e.g. (adoption rates shelfware underused licenses to optimize cost and supplier value)
• Ensure renewals and true-ups are informed by accurate utilization data 
• Provide regular reporting on supplier performance utilization insights and spend optimization 
• Innovation and Value Creation 
• Drive supplier collaboration on process automation AI/ML and emerging IT capabilities
• Leverage utilization data to improve adoption strategies and end-user experience 
• Identify opportunities to consolidate tools optimize licensing models and reduce redundant spend 
• Risk and Lifecycle Management 
• Conduct ongoing risk assessments for IT suppliers across cybersecurity compliance and operational resilience 
• Ensure suppliers align with IT lifecycle cloud governance and sustainability requirements 
• Manage renewals transitions and exit strategies to align with utilization goals
• Partner with Security Compliance and Legal to ensure all suppliers meet enterprise assurance standards 

Qualifications :

The ideal candidate brings:

 8 years in strategic supplier management IT procurement and hardware/software management 
    Proven experience managing strategic IT suppliers 
    Proven ability to track and optimize software utilization and adoption 
    Knowledge of SaaS cloud subscription and perpetual licensing models 
    Skilled in ITAM tools like ServiceNow are preferred 
    Strong negotiation governance contract management and stakeholder engagement experience 
    Strong understanding of cybersecurity regulatory and compliance requirements for suppliers 
    Strong data and financial acumen 
    Experience with software utilization data and cost optimization 
    Experience with IT contracts and licensing
    Experience with strategic supplier relationship management 
    Strong risk and compliance orientation 
    Innovation mindset 
    Executive-level communication and influencing

#DTjobs
 

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time