Assistant Facilities Manager- Soft Services

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Key Responsibilities

Client Management & Communication

• Serve as the primary point of contact for client interactions and build strong client relationships
• Manage contracts service-level agreements (SLAs) and address client concerns promptly
• Design professional presentations (MBR site induction initiatives) and create clear communications for advisories and facility guidelines

Facility Operations & Maintenance

• Conduct regular floor inspections and submit reports within governance timelines
• Coordinate minor project works track progress and liaise with consultants and suppliers
• Manage asset inventory and health checkups ensuring timely completion of Planned Preventive Maintenance
• Oversee repair and maintenance activities coordinating with AMC vendors for timely delivery

Access & Security Management

• Coordinate with the building team for visitor entries and promptly resolve related issues
• Ensure smooth visitor check-in processes and maintain security procedures
• Manage inward and outward material movement including gate passes

Resource & Inventory Management

• Monitor and maintain records for housekeeping pantry and stationery supplies
• Ensure availability of first aid kits and manage lost-and-found records
• Create Purchase Orders in the TEP Oracle System and verify/upload invoices.

Compliance & Safety

• Ensure adherence to labor compliance site procedures building compliance and landlord regulations
• Upload all required documents in ESG iAuditor ORSS Intelex and incident reporting systems on time
• Coordinate fire safety/fire drill training with the builder per local Fire NOC authority norms
• Support audits and certificate renewals as required

Employee Experience & Events

• Conduct office tours for new joiners to ensure smooth onboarding
• Assist employees with workspace and resource-related requests
• Plan and execute internal events collaborating with internal teams and external vendors

Front Desk & Help Desk Management

• Manage reception area ensuring cleanliness and orderliness of common spaces
• Proactively manage Help Desk/Service Now services to achieve or exceed KPIs
• Report Help Desk outputs to stakeholders and address operational challenges

Qualifications

• Bachelors degree in Facility Management Business Administration or related field
• 8 years of experience in facility management or related role
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office suite and facility management software
• Knowledge of health and safety regulations
• Excellent organizational and problem-solving abilities

Skills

• Client relationship management
• Vendor management and negotiation
• Budget planning and control
• Team leadership and coordination
• Crisis management and resolution
• Technical understanding of building systems
• Multitasking and prioritization

This position requires a detail-oriented professional who can manage multiple priorities simultaneously while maintaining excellent client relationships and ensuring compliance with all relevant standards and procedures.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.