Team Leader – 1800 My Options

Are you passionate about supporting women and gender diverse people to access contraception abortion and sexual health services

Do you have the skills to lead a dynamic team and drive innovative service delivery alongside experience in sexual and reproductive health

Working closely alongside our 1800 My Options Manager Womens Health Victoria (WHV) is seeking a dedicated and experienced Team Leader to lead our 1800 My Options team!

About WHV

WHV is a statewide feminist not-for-profit leading the pursuit of gender equity in health. We work with government the health sector and the community to create better health outcomes for women (cis and trans inclusive) and gender diverse people.

WHV delivers vital support services to the community and empowering health information. We share evidence and recommendations to challenge bias in the health system. We build capacity in the health sector to achieve equitable health outcomes.

WHV delivers 1800 My Options Victorias only sexual and reproductive health information service.

About 1800 My Options

1800 My Options are a free and confidential phone line and online service providing information about contraception pregnancy options (including abortion) and sexual health. We work alongside hundreds of trusted healthcare providers in Victoria to link individuals to the services that best suit their needs.

Were proudly pro-choice non-judgmental woman-centred and independent.

Tasks and Responsibilities

The 1800 My Options Team Leader will oversee the day-to-day operations and service delivery of the team ensuring the provision of high-quality and innovative sexual and reproductive health (SRH) information and referral services.

This role involves supervising motivating and supporting the team overseeing service delivery and building the capacity to respond to the demand for unique SRH services particularly for priority populations.

Additionally this role is responsible for supporting the 1800 My Options team to maintain compliance with organisational policies legal and regulatory compliance funding requirements and high-quality service standards.

A strong candidate will have a good understanding of the barriers to SRH care particularly as they impact underserved communities and experience leading and supporting a high-functioning team within a service delivery environment. They will have experience in fostering internal and external relationships and the knowledge and skills to implement quality frameworks to maintain accurate documentation information and services with a keen eye for continuous improvement opportunities.

Amongst other selection criteria as an ideal candidate youll have:

• Tertiary qualification in public health social science or related field or equivalent work experience.
• Minimum six years experience in service delivery within the health community or not-for-profit sector.
• Demonstrated experience in leading a team including fostering reflective practice and psychological safety within a client-facing service team.
• Strong understanding of SRH policy the social model of health evidence service delivery models and lived experience.
• Experience in delivering non-judgmental trauma-informed information across multiple service delivery platforms.
• Excellent written and verbal communication skills with ability to drive accessibility of evidence-based SRH resources and information.

If you want to be part of an organisation making a difference in leading the pursuit of gender equity in health this could be the role for you! A position description is located on the WHV website which includes further details relevant to the position.

Benefits of working at WHV

Working at WHV you will be a part of a dedicated community who are guided by a shared goal and carry out meaningful work with the commitment and courage to make a difference.

We are proud to provide a number of innovative employee benefits for our staff such as:

• Flexible work hours and family friendly policies
• Hybrid working
• Access to salary packaging
• Paid end of year close-down additional to annual leave

How to Apply

If you think youd be a good match for this position we encourage you to apply by clicking the Apply button.

Please provide a CV and a cover letter addressing the selection criteria for the role.

We strongly encourage applications from applicants with diverse experience and backgrounds. We welcome people with lived experience and the experience of people who have been carers families or supporters relating to womens health holistically.

For more information about the role and working at WHV contact Carolyn Mogharbel Manager 1800 My Options