Team Leader â SOC L1 Monitoring.
Team Leader â SOC L1 Monitoring.
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Job Description
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
NCR ATLEOS
Job Description Team Leader ; Location : Mumbai India.
Job Title : Team Leader SOC L1 Monitoring.
Reports to : IT Infra Manager.
Job Description:
We are seeking a highly skilled and motivated Team Leader for our Server Operations L1 Monitoring team. The successful candidate will be responsible for overseeing a team that manages Azure Monitor Oracle Infrastructure SolarWinds and BMC Helix Control-M including the scheduling work of BMC Helix Control-M. This role requires a proactive leader with a strong technical background and excellent team management skills.
Key Responsibilities:
Lead and manage the L1 Monitoring team to ensure 24x7 monitoring and support.
Oversee the use and maintenance of Azure Monitor Oracle Infrastructure SolarWinds and BMC Helix Control-M.
Ensure timely and accurate scheduling work using BMC Helix Control-M.
Monitor system performance and troubleshoot issues to ensure optimal operation.
Develop and implement monitoring strategies and procedures.
Provide training and support to team members.
Collaborate with other IT teams to resolve complex issues.
Prepare and present regular reports on system performance and team activities.
Maintain up-to-date knowledge of industry trends and best practices.
All other leadership roles and responsibilities like preparing roster Leave and Attendance management etc.
Requirements:
Minimum 5 years of experience with Azure Monitor Oracle Infrastructure SolarWinds and BMC Helix Control-M.
Proven experience in a leadership or supervisory role for minimum of 3 years.
Strong understanding of IT infrastructure and monitoring tools.
Excellent problem-solving and analytical skills.
Ability to work in a fast-paced 24x7 team.
Strong communication and interpersonal skills.
Relevant certifications in Azure Oracle SolarWinds or BMC Helix Control-M are an added advantage.
Qualifications:
Bachelors degree in computer science/information technology / or a related field or equivalent experience.
Experience with scheduling work in BMC Helix Control-M.
Familiarity with ITIL processes and best practices.
Ability to manage multiple tasks and priorities effectively.
Work Environment:
This is a full-time position.
Candidates must be ready to work 5 days a week from Mumbai office.
Candidates should be ready to work in rotational schedules/shifts and support 24x7 operations.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Employment Type
Full-Time
