Sr. Product Manager Technical, Amazon Connect, Amazon Connect
Sr. Product Manager Technical, Amazon Connect, Amazon Connect
Posted on :
10-07-2025
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1 Vacancy
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Job Description
As part of the AWS Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon Connect is an easy-to-use cloud contact center service that helps businesses of all sizes deliver superior customer experiences at lower cost. Amazon Connect Chat is a conversational AI-powered solution that enables companies to deliver personalized proactive and seamless messaging experiences across web mobile SMS and popular communication apps like Apple Messages and WhatsApp.
As the Senior Product Manager Technical on the Amazon Connect Chat team you will define the long-term product vision and lead cross-functional efforts to build innovative Chat capabilities. These capabilities will deeply integrate with Connects contact routing agent workspace end customer experiences and AI services. Working at the intersection of emerging technology and real-world business challenges you will partner closely with engineering AI and design teams to reimagine both customer self-service and contact center experiences. This role offers the opportunity to shape the future of customer engagement while solving complex technical challenges at scale.
Key job responsibilities
- Engage with customers to work backwards from their goals and challenges to define a product vision including future roadmap investment innovation and experimentation
- Influence senior leaders across AWS and communicate your product vision strategy goals status and customer impact
- Build a roadmap and define features that delight our customers drive adoption and increase utilization of our services
- Collaborate with engineering to build new capabilities and source customers for early adoption beta testing and launch partners
- Launch and promote new capabilities in collaboration with product marketing
- Deliver compelling presentations product demos technical blogs and discussions to drive adoption of communication offerings
A day in the life
- You like working directly with all levels and types of customers from CxO to individual contributors and engineers to business people to solve their most complicated problems through software.
- You enjoy being on a team that fosters a collaborative environment as we work towards common goals.
- You are a passionate learner and are motivated to take on new and oftentimes ambiguous challenges.
- You are able to lead and partner with a variety of stakeholders to identify and prioritize the right problems to solve and solutions to develop.
- You are comfortable and thrive in a fast-paced environment.
If youre entrepreneurial and want to build and own transformative technology-driven products join us in making history!
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 5 years of technical product management with internet business experience
- 5 years of working as a Technical Product Manager experience
- 3 years of technical (software development network development IT other related) experience
- Experience in taking a product from conception & definition phase through engineering design and taking it to market
- Experience delivering large-scale SaaS PaaS or LaaS products where you are responsible for the full product lifecycle from concept through GTM (go to market)
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience working within teams delivering software products and features using agile methodologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137000/year in our lowest geographic market up to $236800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon Connect is an easy-to-use cloud contact center service that helps businesses of all sizes deliver superior customer experiences at lower cost. Amazon Connect Chat is a conversational AI-powered solution that enables companies to deliver personalized proactive and seamless messaging experiences across web mobile SMS and popular communication apps like Apple Messages and WhatsApp.
As the Senior Product Manager Technical on the Amazon Connect Chat team you will define the long-term product vision and lead cross-functional efforts to build innovative Chat capabilities. These capabilities will deeply integrate with Connects contact routing agent workspace end customer experiences and AI services. Working at the intersection of emerging technology and real-world business challenges you will partner closely with engineering AI and design teams to reimagine both customer self-service and contact center experiences. This role offers the opportunity to shape the future of customer engagement while solving complex technical challenges at scale.
Key job responsibilities
- Engage with customers to work backwards from their goals and challenges to define a product vision including future roadmap investment innovation and experimentation
- Influence senior leaders across AWS and communicate your product vision strategy goals status and customer impact
- Build a roadmap and define features that delight our customers drive adoption and increase utilization of our services
- Collaborate with engineering to build new capabilities and source customers for early adoption beta testing and launch partners
- Launch and promote new capabilities in collaboration with product marketing
- Deliver compelling presentations product demos technical blogs and discussions to drive adoption of communication offerings
A day in the life
- You like working directly with all levels and types of customers from CxO to individual contributors and engineers to business people to solve their most complicated problems through software.
- You enjoy being on a team that fosters a collaborative environment as we work towards common goals.
- You are a passionate learner and are motivated to take on new and oftentimes ambiguous challenges.
- You are able to lead and partner with a variety of stakeholders to identify and prioritize the right problems to solve and solutions to develop.
- You are comfortable and thrive in a fast-paced environment.
If youre entrepreneurial and want to build and own transformative technology-driven products join us in making history!
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 5 years of technical product management with internet business experience
- 5 years of working as a Technical Product Manager experience
- 3 years of technical (software development network development IT other related) experience
- Experience in taking a product from conception & definition phase through engineering design and taking it to market
- Experience delivering large-scale SaaS PaaS or LaaS products where you are responsible for the full product lifecycle from concept through GTM (go to market)
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience working within teams delivering software products and features using agile methodologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137000/year in our lowest geographic market up to $236800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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